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website blocked

lbh

Hi one of our customers states that our website www.imperialcommercials.co.uk is being blocked by your software. As our site doesn't have any viruses or malware is there anywhere this can be reviewed? Feel free to search for the site in Google to confirm this.

Message we received below.

When attempting to access your website we are getting a virus warning with our Sophos Web Protection engine. The detail of the error is here:

http://www.sophos.com/en-us/threat-center/threat-analyses/viruses-and-spyware/Troj~JSRedir-GW.aspx

Thanks

:27157


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  • 0

    Hello lbh,

    please contact support - they'll be able to tell what caused this categorization and correct it if necessary.

    Christian

    :27159
  • 0

    Thanks Christian I've logged a call with them.

    Cheers

    :27167
  • 0

    Hi Folks,

    Currently need your expertise guide, usually we can access this website : https://standardchartered.ebank-services.com/ , but since the Technical Alert - Shh/Updater-B false positive, we no longer can access the website, it is official from Standard Chartered Bank, what action shpuld i take to make this website accesible.

    Cheers,

    Donsius

    :34031
  • 0

    Sandy,

    Thanks for the respond. Website under renovation have been my thoughts for quite sometimes, but then i make an experiment by installing new pc without sophos as endpoint protection antivirus, then i tried to access the website, and its working, the website is accessible & then i made hat as my temporary solution in the office to access the website. since that, i'm making Sophos as subject to the problem.

    is there any issue to fix the problem?

    Bstregards,

    Donsius

    :34149
  • 0

    Sandy,

    I've contacted sophos support as your suggestion by email regarding this problem, and then when i try again to open the link this afternoon after 6 hour from reporting email, then i try to re-open the link, and it is working now, the website no longor consider as Mal/HTML Gen-A by SOPHOS, i think Sophos already signed the link as a secure site, all browser are working fine (chrome, IE9, Mozilla), i'm monitoring the condition right now, hopefully, it wont considered as Malicious website anymore.

    Thanks guys for the help & support.

    Best Regards,

    Donsius U

    :34267