Hi all,
We have an issue with SEC5.1 on one of the domain in our forest.
The full SEC5.1 server with SUM/SQL etc is installed on a server at site A. SUM is configured to put updates on a file server in site B
A DFS structure named "Sophos" is configured with links to both update locations, so when a client looks at DFS for an update it then retrieves it from the server within the same site.
All of this is working fine, except for the file server in site B (the distribution point). We encountered issues with installing the client which were resolved by replacing the iconn.cfg with one from a working server. Note that the old iconn.cfg looked OK, but had less data in it than the one it was replaced with.
Now that the client is installed, we continue to receive failures from SAU on this server. The log says the below:
Trace(2012-Aug-17 11:22:42): ALUpdate started: -ManualUpdate -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"
Trace(2012-Aug-17 11:22:42): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.
Trace(2012-Aug-17 11:22:42): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not available from Sophos. Trace(2012-Aug-17 11:22:42): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not the Spam Rules package.
Trace(2012-Aug-17 11:22:42): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added. Trace(2012-Aug-17 11:22:42): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2012-Aug-17 11:22:42): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos. Trace(2012-Aug-17 11:22:42): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package.
Trace(2012-Aug-17 11:22:42): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2012-Aug-17 11:22:42): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2012-Aug-17 11:22:42): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added. Trace(2012-Aug-17 11:22:42): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2012-Aug-17 11:22:42): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos.
Trace(2012-Aug-17 11:22:42): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package.
Trace(2012-Aug-17 11:22:42): Computer is a not possible cluster
Trace(2012-Aug-17 11:22:42): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2012-Aug-17 11:22:42): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2012-Aug-17 11:22:42): Considering subscribed products.
Trace(2012-Aug-17 11:22:42): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2012-Aug-17 11:22:42): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2012-Aug-17 11:22:42): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2012-Aug-17 11:22:42): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4 Trace(2012-Aug-17 11:22:42): IPCSender::ProcessSend started
Trace(2012-Aug-17 11:22:42): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2012-Aug-17 11:22:42): RMSMessageHandler: ALUpdateStart
Trace(2012-Aug-17 11:22:42): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2012-Aug-17 11:22:42): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2012-Aug-17 11:22:42): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2012-Aug-17 11:22:42): ALUpdate(AutoUpdate.Started):
Trace(2012-Aug-17 11:22:42): UpdateCoordinator::UpdateNow: Entering
Trace(2012-Aug-17 11:22:42): PopulateCache: Entering Trace(2012-Aug-17 11:22:42): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2012-Aug-17 11:22:42): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2012-Aug-17 11:22:42): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started:
Trace(2012-Aug-17 11:22:42): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
Trace(2012-Aug-17 11:22:42): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\1345198962 Trace(2012-Aug-17 11:22:42): Using top level catalogue sdds.esc_10
Trace(2012-Aug-17 11:22:42): SDDSUpdateLocation, constructor start
Trace(2012-Aug-17 11:22:42): locConfig.m_server = \\(domain FQDN)\Sophos\Update\CIDs\S000\SAVSCFXP\
Trace(2012-Aug-17 11:22:42): Calling check on source.m_address.m_path = \\(domain FQDN)\Sophos\Update\CIDs\S000\SAVSCFXP\
Trace(2012-Aug-17 11:22:42): Calling package_source_init
Trace(2012-Aug-17 11:22:42): Creating package source to represent parent
Trace(2012-Aug-17 11:22:42): Create package source to represent local cache
Trace(2012-Aug-17 11:22:42): SDDSUpdateLocation::Constructor finished
Trace(2012-Aug-17 11:22:42): TrySyncProduct, Calling BeginSync
Trace(2012-Aug-17 11:22:42): SDDSUpdateLocation caught exception from BeginSync: Couldn't create catalogue sdds.esc_10 GetLastError returned 3
Trace(2012-Aug-17 11:22:42): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0
Trace(2012-Aug-17 11:22:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:
Trace(2012-Aug-17 11:22:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2012-Aug-17 11:22:42): Calling package_source_init
Trace(2012-Aug-17 11:22:42): TrySyncProduct, Calling BeginSync Trace(2012-Aug-17 11:22:42): Logging on network access user
Trace(2012-Aug-17 11:22:42): Attempting to make a connection to remote machine \\(domain FQDN)\Sophos\Update\CIDs\S000\SAVSCFXP\
Trace(2012-Aug-17 11:22:43): Connection to remote machine \\(domain FQDN)\Sophos\Update\CIDs\S000\SAVSCFXP\ successful
Trace(2012-Aug-17 11:22:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2012-Aug-17 11:22:43): Remote connection over UNC.
Trace(2012-Aug-17 11:22:43): File master.upd not found (Remote). Return code 0x80040f04 Trace(2012-Aug-17 11:22:43): Unable to read file master.upd (Remote)
Trace(2012-Aug-17 11:22:43): Unable to synchronise file root.upd.
Trace(2012-Aug-17 11:22:43): Unable to synchronise file escdp.dat.
Trace(2012-Aug-17 11:22:43): File root.upd recovered.
Trace(2012-Aug-17 11:22:43): File escdp.dat recovered.
Trace(2012-Aug-17 11:22:43): Error -2147217660 in ReadCustomerIDFile
Trace(2012-Aug-17 11:22:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2012-Aug-17 11:22:43): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT
Trace(2012-Aug-17 11:22:43): CIDUpdate(SyncProduct.Start): RMSNT, \\(domain FQDN)\Sophos\Update\CIDs\S000\SAVSCFXP\
Trace(2012-Aug-17 11:22:43): CIDUpdateLocation::Sync - Updating from local CID: \\(domain FQDN)\Sophos\Update\CIDs\S000\SAVSCFXP\rms
Trace(2012-Aug-17 11:22:43): CIDSync(CidSyncMessage):
Trace(2012-Aug-17 11:22:43): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2012-Aug-17 11:22:43): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\rms.map
Trace(2012-Aug-17 11:22:43): CIDSync(CidSyncMessage): \\(domain FQDN)\Sophos\Update\CIDs\S000\SAVSCFXP\rms, Trace(2012-Aug-17 11:22:43): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\\(domain FQDN)\Sophos\Update\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2012-Aug-17 11:22:43): CIDUpdate(CIDDownloadFailed):
Trace(2012-Aug-17 11:22:45): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2012-Aug-17 11:22:45): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Note that the specified update account is correct and can access the source. I have even gone to the level of a run as and have opened the master.upd with no problems.
Any ideas?
Rob
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