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[SOLVED] SEC 5.1 : Certification Manager and Message Router on Server won't start

tprevot

Hello,

I've a problem with our SEC 5.1 Enterprise Server.
The Certification Manager and Message Router services won't start.

I have a Error 1067 on the service's start.

The Server OS is W2K8 R2 SP1 64b + SEC 5.1 + SafeGuard.

All the protected computer's are RED in the console. All the update managers can't update.

My diag  :

- Not a firewall issue,

- The problem has appeared after a server's restart. On boot, I use a script generated with the EMU (Endpoint Migration Utility with .hta) in order the migrate all the Endpoint on a new server. Unfortunately, this script generated for the endpoint computer was also executed on the SEC Server. 

- I've launched the SDU 1.4.9 on the server, and i've checked all the generated logs.

In the router-20130115-141218.log, i've found this :

15.01.2013 15:13:46 0FB8 I SOF: C:\ProgramData/Sophos/Remote Management System/3/Router/Logs/Router-20130115-141346.log
15.01.2013 15:13:46 0FB8 I Sophos Messaging Router 3.4.1.3411 starting...
15.01.2013 15:13:46 0FB8 I Setting ACE_FD_SETSIZE to 20640
15.01.2013 15:13:46 0FB8 I Initializing CORBA...
15.01.2013 15:13:46 0FB8 E Router::Start: Caught CAccessFailureException:CACertificate not found
15.01.2013 15:13:46 0FB8 I Restarting...

Nothing in the Certification Manager20130115-xxxx.log

15.01.2013 15:06:27 0DB0 I SOF: C:\ProgramData/Sophos/Remote Management System/3/CertificationManager/Logs/CertManager-20130115-140627.log
15.01.2013 15:06:27 0DB0 I [CertMgr]Certification Manager starting...

Is anyone could help me ?

Thanks.

:36989


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    Hi,

    In that case, if you backup the reg key:

    HKLM\software\sophos

    and if exists (64-bit)

    HKLM\software\wow6432node\sophos

    and then run in an Administrative command prompt:

    ServerInit.exe

    from the Enterprise Console programs directory.

    You should then be able to restart the router and certification manaqer.  You may want to check that clients can then message in to the server, i.e. lastmessagetimes are recent in the computer details tab of SEC.

    Regards,

    Jak

    :37011
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  • 0

    Hi,

    In that case, if you backup the reg key:

    HKLM\software\sophos

    and if exists (64-bit)

    HKLM\software\wow6432node\sophos

    and then run in an Administrative command prompt:

    ServerInit.exe

    from the Enterprise Console programs directory.

    You should then be able to restart the router and certification manaqer.  You may want to check that clients can then message in to the server, i.e. lastmessagetimes are recent in the computer details tab of SEC.

    Regards,

    Jak

    :37011
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