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[SOLVED] SEC 5.1 : Certification Manager and Message Router on Server won't start

tprevot

Hello,

I've a problem with our SEC 5.1 Enterprise Server.
The Certification Manager and Message Router services won't start.

I have a Error 1067 on the service's start.

The Server OS is W2K8 R2 SP1 64b + SEC 5.1 + SafeGuard.

All the protected computer's are RED in the console. All the update managers can't update.

My diag  :

- Not a firewall issue,

- The problem has appeared after a server's restart. On boot, I use a script generated with the EMU (Endpoint Migration Utility with .hta) in order the migrate all the Endpoint on a new server. Unfortunately, this script generated for the endpoint computer was also executed on the SEC Server. 

- I've launched the SDU 1.4.9 on the server, and i've checked all the generated logs.

In the router-20130115-141218.log, i've found this :

15.01.2013 15:13:46 0FB8 I SOF: C:\ProgramData/Sophos/Remote Management System/3/Router/Logs/Router-20130115-141346.log
15.01.2013 15:13:46 0FB8 I Sophos Messaging Router 3.4.1.3411 starting...
15.01.2013 15:13:46 0FB8 I Setting ACE_FD_SETSIZE to 20640
15.01.2013 15:13:46 0FB8 I Initializing CORBA...
15.01.2013 15:13:46 0FB8 E Router::Start: Caught CAccessFailureException:CACertificate not found
15.01.2013 15:13:46 0FB8 I Restarting...

Nothing in the Certification Manager20130115-xxxx.log

15.01.2013 15:06:27 0DB0 I SOF: C:\ProgramData/Sophos/Remote Management System/3/CertificationManager/Logs/CertManager-20130115-140627.log
15.01.2013 15:06:27 0DB0 I [CertMgr]Certification Manager starting...

Is anyone could help me ?

Thanks.

:36989


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  • +1

    HI,

    Do you have a backup of the server registry keys?  Or have even run an SDU on the machine at any point that would have the data?

    Also, what is the ParentAddress (HKLM\software\[wow6432node]\Sophos\messaging system\router\ParentAddress) registry key on the server?  It should be blank on the server.

    Regards,

    Jak

    :36993
Reply
  • +1

    HI,

    Do you have a backup of the server registry keys?  Or have even run an SDU on the machine at any point that would have the data?

    Also, what is the ParentAddress (HKLM\software\[wow6432node]\Sophos\messaging system\router\ParentAddress) registry key on the server?  It should be blank on the server.

    Regards,

    Jak

    :36993
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