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SEC installation failing

Hello

Trying to install SEC and it has been a nightmare

From the error logs, it can't install Server64.msi

I have below pasted the lines of text which comes after "Return Value 3" hopefully someone can shed some light on the issue

Action ended 16:47:54: InstallExecute. Return value 3.
MSI (s) (B0:08) [16:47:54:078]: Executing op: Header(Signature=1397708873,Version=500,Timestamp=1122272761,LangId=1033,Platform=589824,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)
MSI (s) (B0:08) [16:47:54:078]: Executing op: DialogInfo(Type=0,Argument=1033)
MSI (s) (B0:08) [16:47:54:078]: Executing op: DialogInfo(Type=1,Argument=Sophos Management Server)
MSI (s) (B0:08) [16:47:54:094]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])
MSI (s) (B0:30) [16:47:54:140]: I/O on thread 12740 could not be cancelled. Error: 1168
MSI (s) (B0:30) [16:47:54:140]: I/O on thread 10592 could not be cancelled. Error: 1168
MSI (s) (B0:30) [16:47:54:140]: I/O on thread 11708 could not be cancelled. Error: 1168
MSI (s) (B0:30) [16:47:54:140]: I/O on thread 4060 could not be cancelled. Error: 1168
MSI (s) (B0:30) [16:47:54:140]: I/O on thread 4356 could not be cancelled. Error: 1168
MSI (s) (B0:30) [16:47:54:140]: I/O on thread 9620 could not be cancelled. Error: 1168
MSI (s) (B0:30) [16:47:54:140]: I/O on thread 984 could not be cancelled. Error: 1168
MSI (s) (B0:30) [16:47:54:140]: I/O on thread 10376 could not be cancelled. Error: 1168
MSI (s) (B0:30) [16:47:54:140]: I/O on thread 12808 could not be cancelled. Error: 1168
MSI (s) (B0:30) [16:47:54:140]: I/O on thread 2148 could not be cancelled. Error: 1168
MSI (s) (B0:30) [16:47:54:140]: I/O on thread 9184 could not be cancelled. Error: 1168
MSI (s) (B0:30) [16:47:54:140]: I/O on thread 10848 could not be cancelled. Error: 1168
MSI (s) (B0:08) [16:47:54:140]: Executing op: ActionStart(Name=CreateUser,,)
MSI (s) (B0:08) [16:47:54:140]: Executing op: ProductInfo(ProductKey={E9366D3F-ED09-42D1-BAFF-1EF2E3BF8A37},ProductName=Sophos Management Server,PackageName=Server64.msi,Language=1033,Version=84017153,Assignment=1,ObsoleteArg=0,ProductIcon=ARPIcon.ico,,PackageCode={4D714260-8C99-4545-A747-34FE52EC5632},,,InstanceType=0,LUASetting=0,RemoteURTInstalls=0,ProductDeploymentFlags=3)
MSI (s) (B0:08) [16:47:54:156]: Executing op: ActionStart(Name=CreateUserRollback,,)
MSI (s) (B0:08) [16:47:54:156]: Executing op: CustomActionRollback(Action=CreateUserRollback,ActionType=11521,Source=BinaryData,Target=**********,CustomActionData=**********)
MSI (s) (B0:E4) [16:47:54:156]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI9C2D.tmp, Entrypoint: RemoveUser
MSI (s) (B0:08) [16:47:54:156]: Executing op: ActionStart(Name=CreateConsoleServiceUsersGroup,,)
MSI (s) (B0:08) [16:47:54:156]: Executing op: ActionStart(Name=AddAdminsToConsoleAdminsGroup,,)
MSI (s) (B0:08) [16:47:54:156]: Executing op: ActionStart(Name=CreateConsoleAdminsGroup,,)
MSI (s) (B0:08) [16:47:54:156]: Executing op: ActionStart(Name=AddAdminsToFullAdminsGroup,,)
MSI (s) (B0:08) [16:47:54:156]: Executing op: ActionStart(Name=CreateFullAdminsGroup,,)
MSI (s) (B0:08) [16:47:54:156]: Executing op: ActionStart(Name=CreateFolders,Description=Creating folders,Template=Folder: [1])
MSI (s) (B0:08) [16:47:54:156]: Executing op: FolderRemove(Folder=C:\ProgramData\Sophos\Remote Management System\3\Agent\AdapterStorage\SDDM\,Foreign=0)
MSI (s) (B0:08) [16:47:54:156]: Note: 1: 2318 2:  
MSI (s) (B0:08) [16:47:54:156]: Note: 1: 2318 2:  
MSI (s) (B0:08) [16:47:54:156]: Executing op: FolderRemove(Folder=C:\ProgramData\Sophos\Remote Management System\3\Agent\AdapterStorage\SCF\,Foreign=0)
MSI (s) (B0:08) [16:47:54:156]: Note: 1: 2318 2: 

Many thanks in advance

:41423


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Parents
  • Hello LFCGeorge,

    the errors 0x80070560 and 1376 suggest that either the Sophos Full Administrators security group does not exist or has the wrong scope, it should be local (or, on a DC, Domain Local). There's a recent thread about a seemingly similar issue on a DC during an upgrade. If this doesn't apply please give some details of the install (fresh or upgrade, SEC and OS version, DB location ...)

    Christian

    :41435
Reply
  • Hello LFCGeorge,

    the errors 0x80070560 and 1376 suggest that either the Sophos Full Administrators security group does not exist or has the wrong scope, it should be local (or, on a DC, Domain Local). There's a recent thread about a seemingly similar issue on a DC during an upgrade. If this doesn't apply please give some details of the install (fresh or upgrade, SEC and OS version, DB location ...)

    Christian

    :41435
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