Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 3 replies
  • Subscribers 1 subscriber
  • Views 3495 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

SEC installation failing

LFCGeorge

Hello

Trying to install SEC and it has been a nightmare

From the error logs, it can't install Server64.msi

I have below pasted the lines of text which comes after "Return Value 3" hopefully someone can shed some light on the issue

Action ended 16:47:54: InstallExecute. Return value 3.
MSI (s) (B0:08) [16:47:54:078]: Executing op: Header(Signature=1397708873,Version=500,Timestamp=1122272761,LangId=1033,Platform=589824,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)
MSI (s) (B0:08) [16:47:54:078]: Executing op: DialogInfo(Type=0,Argument=1033)
MSI (s) (B0:08) [16:47:54:078]: Executing op: DialogInfo(Type=1,Argument=Sophos Management Server)
MSI (s) (B0:08) [16:47:54:094]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])
MSI (s) (B0:30) [16:47:54:140]: I/O on thread 12740 could not be cancelled. Error: 1168
MSI (s) (B0:30) [16:47:54:140]: I/O on thread 10592 could not be cancelled. Error: 1168
MSI (s) (B0:30) [16:47:54:140]: I/O on thread 11708 could not be cancelled. Error: 1168
MSI (s) (B0:30) [16:47:54:140]: I/O on thread 4060 could not be cancelled. Error: 1168
MSI (s) (B0:30) [16:47:54:140]: I/O on thread 4356 could not be cancelled. Error: 1168
MSI (s) (B0:30) [16:47:54:140]: I/O on thread 9620 could not be cancelled. Error: 1168
MSI (s) (B0:30) [16:47:54:140]: I/O on thread 984 could not be cancelled. Error: 1168
MSI (s) (B0:30) [16:47:54:140]: I/O on thread 10376 could not be cancelled. Error: 1168
MSI (s) (B0:30) [16:47:54:140]: I/O on thread 12808 could not be cancelled. Error: 1168
MSI (s) (B0:30) [16:47:54:140]: I/O on thread 2148 could not be cancelled. Error: 1168
MSI (s) (B0:30) [16:47:54:140]: I/O on thread 9184 could not be cancelled. Error: 1168
MSI (s) (B0:30) [16:47:54:140]: I/O on thread 10848 could not be cancelled. Error: 1168
MSI (s) (B0:08) [16:47:54:140]: Executing op: ActionStart(Name=CreateUser,,)
MSI (s) (B0:08) [16:47:54:140]: Executing op: ProductInfo(ProductKey={E9366D3F-ED09-42D1-BAFF-1EF2E3BF8A37},ProductName=Sophos Management Server,PackageName=Server64.msi,Language=1033,Version=84017153,Assignment=1,ObsoleteArg=0,ProductIcon=ARPIcon.ico,,PackageCode={4D714260-8C99-4545-A747-34FE52EC5632},,,InstanceType=0,LUASetting=0,RemoteURTInstalls=0,ProductDeploymentFlags=3)
MSI (s) (B0:08) [16:47:54:156]: Executing op: ActionStart(Name=CreateUserRollback,,)
MSI (s) (B0:08) [16:47:54:156]: Executing op: CustomActionRollback(Action=CreateUserRollback,ActionType=11521,Source=BinaryData,Target=**********,CustomActionData=**********)
MSI (s) (B0:E4) [16:47:54:156]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI9C2D.tmp, Entrypoint: RemoveUser
MSI (s) (B0:08) [16:47:54:156]: Executing op: ActionStart(Name=CreateConsoleServiceUsersGroup,,)
MSI (s) (B0:08) [16:47:54:156]: Executing op: ActionStart(Name=AddAdminsToConsoleAdminsGroup,,)
MSI (s) (B0:08) [16:47:54:156]: Executing op: ActionStart(Name=CreateConsoleAdminsGroup,,)
MSI (s) (B0:08) [16:47:54:156]: Executing op: ActionStart(Name=AddAdminsToFullAdminsGroup,,)
MSI (s) (B0:08) [16:47:54:156]: Executing op: ActionStart(Name=CreateFullAdminsGroup,,)
MSI (s) (B0:08) [16:47:54:156]: Executing op: ActionStart(Name=CreateFolders,Description=Creating folders,Template=Folder: [1])
MSI (s) (B0:08) [16:47:54:156]: Executing op: FolderRemove(Folder=C:\ProgramData\Sophos\Remote Management System\3\Agent\AdapterStorage\SDDM\,Foreign=0)
MSI (s) (B0:08) [16:47:54:156]: Note: 1: 2318 2:  
MSI (s) (B0:08) [16:47:54:156]: Note: 1: 2318 2:  
MSI (s) (B0:08) [16:47:54:156]: Executing op: FolderRemove(Folder=C:\ProgramData\Sophos\Remote Management System\3\Agent\AdapterStorage\SCF\,Foreign=0)
MSI (s) (B0:08) [16:47:54:156]: Note: 1: 2318 2: 

Many thanks in advance

:41423


This thread was automatically locked due to age.
Parents
  • 0

    Hi

    yes

    here you go

    MSI (s) (C4:4C) [17:05:20:453]: Executing op: ActionStart(Name=AddAdminsToFullAdminsGroup,,)
    CreateGroup:  About to create group 'Sophos Full Administrators' with description 'Members of this group are granted full access to Sophos Enterprise Console'.
    MSI (s) (C4:4C) [17:05:20:453]: Executing op: CustomActionSchedule(Action=AddAdminsToFullAdminsGroup,ActionType=1025,Source=BinaryData,Target=AddAdminsAccountsToGroup,CustomActionData=Sophos Full Administrators)
    MSI (s) (C4:50) [17:05:20:469]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI941D.tmp, Entrypoint: AddAdminsAccountsToGroup
    AddAdminsAccountsToGroup:  Initialized.
    AddAdminsAccountsToGroup:  Error 0x80070560: NetLocalGroupGetMembers failed for group: Sophos Full Administrators
    AddAdminsAccountsToGroup:  Adding local administrators to group: Sophos Full Administrators
    AddAdminsAccountsToGroup:  NetLocalGroupAddMembers failed to add member to group Sophos Full Administrators with error code 1376
    AddAdminsAccountsToGroup:  NetLocalGroupAddMembers failed to add member to group Sophos Full Administrators with error code 1376
    AddAdminsAccountsToGroup:  NetLocalGroupAddMembers failed to add member to group Sophos Full Administrators with error code 1376
    AddAdminsAccountsToGroup:  NetLocalGroupAddMembers failed to add member to group Sophos Full Administrators with error code 1376
    AddAdminsAccountsToGroup:  NetLocalGroupAddMembers failed to add member to group Sophos Full Administrators with error code 1376
    AddAdminsAccountsToGroup:  NetLocalGroupAddMembers failed to add member to group Sophos Full Administrators with error code 1376
    AddAdminsAccountsToGroup:  NetLocalGroupAddMembers failed to add member to group Sophos Full Administrators with error code 1376
    AddAdminsAccountsToGroup:  NetLocalGroupAddMembers failed to add member to group Sophos Full Administrators with error code 1376
    AddAdminsAccountsToGroup:  NetLocalGroupAddMembers failed to add member to group Sophos Full Administrators with error code 1376
    MSI (s) (C4:4C) [17:05:20:484]: Executing op: ActionStart(Name=CreateConsoleAdminsGroup,,)
    AddAdminsAccountsToGroup:  NetLocalGroupAddMembers failed to add member to group Sophos Full Administrators with error code 1376
    MSI (s) (C4:4C) [17:05:20:484]: Executing op: CustomActionSchedule(Action=CreateConsoleAdminsGroup,ActionType=1025,Source=BinaryData,Target=CreateGroup,CustomActionData=Sophos Console Administrators;Administrators of Sophos Enterprise Console)
    MSI (s) (C4:90) [17:05:20:500]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI943D.tmp, Entrypoint: CreateGroup
    CreateGroup:  Initialized.
    MSI (s) (C4:4C) [17:05:20:500]: Executing op: ActionStart(Name=AddAdminsToConsoleAdminsGroup,,)
    CreateGroup:  About to create group 'Sophos Console Administrators' with description 'Administrators of Sophos Enterprise Console'.
    MSI (s) (C4:4C) [17:05:20:500]: Executing op: CustomActionSchedule(Action=AddAdminsToConsoleAdminsGroup,ActionType=1025,Source=BinaryData,Target=AddAdminsAccountsToGroup,CustomActionData=Sophos Console Administrators)
    MSI (s) (C4:58) [17:05:20:500]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI944E.tmp, Entrypoint: AddAdminsAccountsToGroup
    AddAdminsAccountsToGroup:  Initialized.
    MSI (s) (C4:4C) [17:05:20:515]: Executing op: ActionStart(Name=CreateConsoleServiceUsersGroup,,)
    AddAdminsAccountsToGroup:  Adding local administrators to group: Sophos Console Administrators
    MSI (s) (C4:4C) [17:05:20:515]: Executing op: CustomActionSchedule(Action=CreateConsoleServiceUsersGroup,ActionType=1025,Source=BinaryData,Target=CreateGroup,CustomActionData=Sophos Console Service Users;Users of Sophos Enterprise Console)
    MSI (s) (C4:CC) [17:05:20:515]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI945E.tmp, Entrypoint: CreateGroup
    CreateGroup:  Initialized.
    MSI (s) (C4:4C) [17:05:20:531]: Executing op: ActionStart(Name=CreateUserRollback,,)
    CreateGroup:  About to create group 'Sophos Console Service Users' with description 'Users of Sophos Enterprise Console'.
    MSI (s) (C4:4C) [17:05:20:531]: Executing op: CustomActionSchedule(Action=CreateUserRollback,ActionType=11521,Source=BinaryData,Target=**********,CustomActionData=**********)
    MSI (s) (C4:4C) [17:05:20:531]: Executing op: ActionStart(Name=CreateUser,,)
    MSI (s) (C4:4C) [17:05:20:531]: Executing op: CustomActionSchedule(Action=CreateUser,ActionType=11265,Source=BinaryData,Target=**********,CustomActionData=**********)
    MSI (s) (C4:98) [17:05:20:531]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI946F.tmp, Entrypoint: CreateUser
    CreateUser:  Error 0x80005000: Failed to add user HCI/Administrator to group 'WinNT://Localhost/Sophos Console Service Users'.
    CreateUser:  Error 0x80005000: failed to add user: Administrator to group Sophos Console Service Users
    MSI (s) (C4!18) [17:05:20:578]: Product: Sophos Management Server -- Error 26403. Failed to add user to group.  (-2147463168   Administrator   Sophos Console Service Users   )

    CustomAction CreateUser returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
    MSI (s) (C4:4C) [17:05:20:593]: User policy value 'DisableRollback' is 0
    MSI (s) (C4:4C) [17:05:20:593]: Machine policy value 'DisableRollback' is 0
    Action ended 17:05:20: InstallExecute. Return value 3.

    :41431
Reply
  • 0

    Hi

    yes

    here you go

    MSI (s) (C4:4C) [17:05:20:453]: Executing op: ActionStart(Name=AddAdminsToFullAdminsGroup,,)
    CreateGroup:  About to create group 'Sophos Full Administrators' with description 'Members of this group are granted full access to Sophos Enterprise Console'.
    MSI (s) (C4:4C) [17:05:20:453]: Executing op: CustomActionSchedule(Action=AddAdminsToFullAdminsGroup,ActionType=1025,Source=BinaryData,Target=AddAdminsAccountsToGroup,CustomActionData=Sophos Full Administrators)
    MSI (s) (C4:50) [17:05:20:469]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI941D.tmp, Entrypoint: AddAdminsAccountsToGroup
    AddAdminsAccountsToGroup:  Initialized.
    AddAdminsAccountsToGroup:  Error 0x80070560: NetLocalGroupGetMembers failed for group: Sophos Full Administrators
    AddAdminsAccountsToGroup:  Adding local administrators to group: Sophos Full Administrators
    AddAdminsAccountsToGroup:  NetLocalGroupAddMembers failed to add member to group Sophos Full Administrators with error code 1376
    AddAdminsAccountsToGroup:  NetLocalGroupAddMembers failed to add member to group Sophos Full Administrators with error code 1376
    AddAdminsAccountsToGroup:  NetLocalGroupAddMembers failed to add member to group Sophos Full Administrators with error code 1376
    AddAdminsAccountsToGroup:  NetLocalGroupAddMembers failed to add member to group Sophos Full Administrators with error code 1376
    AddAdminsAccountsToGroup:  NetLocalGroupAddMembers failed to add member to group Sophos Full Administrators with error code 1376
    AddAdminsAccountsToGroup:  NetLocalGroupAddMembers failed to add member to group Sophos Full Administrators with error code 1376
    AddAdminsAccountsToGroup:  NetLocalGroupAddMembers failed to add member to group Sophos Full Administrators with error code 1376
    AddAdminsAccountsToGroup:  NetLocalGroupAddMembers failed to add member to group Sophos Full Administrators with error code 1376
    AddAdminsAccountsToGroup:  NetLocalGroupAddMembers failed to add member to group Sophos Full Administrators with error code 1376
    MSI (s) (C4:4C) [17:05:20:484]: Executing op: ActionStart(Name=CreateConsoleAdminsGroup,,)
    AddAdminsAccountsToGroup:  NetLocalGroupAddMembers failed to add member to group Sophos Full Administrators with error code 1376
    MSI (s) (C4:4C) [17:05:20:484]: Executing op: CustomActionSchedule(Action=CreateConsoleAdminsGroup,ActionType=1025,Source=BinaryData,Target=CreateGroup,CustomActionData=Sophos Console Administrators;Administrators of Sophos Enterprise Console)
    MSI (s) (C4:90) [17:05:20:500]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI943D.tmp, Entrypoint: CreateGroup
    CreateGroup:  Initialized.
    MSI (s) (C4:4C) [17:05:20:500]: Executing op: ActionStart(Name=AddAdminsToConsoleAdminsGroup,,)
    CreateGroup:  About to create group 'Sophos Console Administrators' with description 'Administrators of Sophos Enterprise Console'.
    MSI (s) (C4:4C) [17:05:20:500]: Executing op: CustomActionSchedule(Action=AddAdminsToConsoleAdminsGroup,ActionType=1025,Source=BinaryData,Target=AddAdminsAccountsToGroup,CustomActionData=Sophos Console Administrators)
    MSI (s) (C4:58) [17:05:20:500]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI944E.tmp, Entrypoint: AddAdminsAccountsToGroup
    AddAdminsAccountsToGroup:  Initialized.
    MSI (s) (C4:4C) [17:05:20:515]: Executing op: ActionStart(Name=CreateConsoleServiceUsersGroup,,)
    AddAdminsAccountsToGroup:  Adding local administrators to group: Sophos Console Administrators
    MSI (s) (C4:4C) [17:05:20:515]: Executing op: CustomActionSchedule(Action=CreateConsoleServiceUsersGroup,ActionType=1025,Source=BinaryData,Target=CreateGroup,CustomActionData=Sophos Console Service Users;Users of Sophos Enterprise Console)
    MSI (s) (C4:CC) [17:05:20:515]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI945E.tmp, Entrypoint: CreateGroup
    CreateGroup:  Initialized.
    MSI (s) (C4:4C) [17:05:20:531]: Executing op: ActionStart(Name=CreateUserRollback,,)
    CreateGroup:  About to create group 'Sophos Console Service Users' with description 'Users of Sophos Enterprise Console'.
    MSI (s) (C4:4C) [17:05:20:531]: Executing op: CustomActionSchedule(Action=CreateUserRollback,ActionType=11521,Source=BinaryData,Target=**********,CustomActionData=**********)
    MSI (s) (C4:4C) [17:05:20:531]: Executing op: ActionStart(Name=CreateUser,,)
    MSI (s) (C4:4C) [17:05:20:531]: Executing op: CustomActionSchedule(Action=CreateUser,ActionType=11265,Source=BinaryData,Target=**********,CustomActionData=**********)
    MSI (s) (C4:98) [17:05:20:531]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI946F.tmp, Entrypoint: CreateUser
    CreateUser:  Error 0x80005000: Failed to add user HCI/Administrator to group 'WinNT://Localhost/Sophos Console Service Users'.
    CreateUser:  Error 0x80005000: failed to add user: Administrator to group Sophos Console Service Users
    MSI (s) (C4!18) [17:05:20:578]: Product: Sophos Management Server -- Error 26403. Failed to add user to group.  (-2147463168   Administrator   Sophos Console Service Users   )

    CustomAction CreateUser returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
    MSI (s) (C4:4C) [17:05:20:593]: User policy value 'DisableRollback' is 0
    MSI (s) (C4:4C) [17:05:20:593]: Machine policy value 'DisableRollback' is 0
    Action ended 17:05:20: InstallExecute. Return value 3.

    :41431
Children
No Data