Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 1 reply
  • Subscribers 1 subscriber
  • Views 930 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Disclaimer for Sophos AV Home

Danny-Yeomans

Good Afternoon all,

I am the Sophos AV Administrator for our organisation and have recently setup an installer package for home users to use our Sophos Endpoint Security and Control Client on thier home machines.

These clients come back to our IIS server for the updates as directed to me by a Sophos Representative in the following article (http://www.sophos.com/en-us/support/knowledgebase/63182.aspx), Basically i have a software subscription called SAVHome distributing the updates to a share on our IIS Server

My question is not pertaining to the actual client but moreso the disclaimer i need to attached to the website that is serving the installer.

I remember when I was setting this up that i saw somewhere that Sophos does not provide technical support when allowing our home users to use our Sophos client. In saying this my manager has advised me that we will not be providing extensive tech support on this as well. I guess as its designed to be installed and left to do its job with no user intereaction, Pending something doesnt happen with the Update Manager for the SAVHome software subscription.

My question. Has anyone had to create a disclaimer to put against thier website that allows the home user to download the client?

Im kinda at a loss as to what i can put on the website. Any help would be much appreciated

:38361


This thread was automatically locked due to age.
Parents
  • 0

    Hello Danny,

    writing disclaimers is not a techie's job :smileywink:. The major question is why your organisation/manager wants to make Sophos available for home use. IMO if you do so you should naturally provide some basic support for the product (note that there is no direct end user support by Sophos anyway). If I understand your quote correctly, your manager is only against extensive tech support - meaning you won't fix complex issues or ones unrelated to Sophos.

    It sounds like your organisation doesn't provide any other software/hardware to your home users so this seems to be a new "service". Nevertheless it is not a technical question but internal communication - such an "agreement" should be drafted by management (or an administrative department). As this is not a disclaimer to the general public I fear I can't suggest what to put in. But I'd recommend to reassess what kind of support your users should receive. There should be some "education" how to use the product (e.g. recommended settings, what should be avoided - remember Shh/Updater? -, some assistance for dealing with threats), basic support for installation and updating issues and, last but not least, support for uninstalling the product.

    Christian   

    :38377
Reply
  • 0

    Hello Danny,

    writing disclaimers is not a techie's job :smileywink:. The major question is why your organisation/manager wants to make Sophos available for home use. IMO if you do so you should naturally provide some basic support for the product (note that there is no direct end user support by Sophos anyway). If I understand your quote correctly, your manager is only against extensive tech support - meaning you won't fix complex issues or ones unrelated to Sophos.

    It sounds like your organisation doesn't provide any other software/hardware to your home users so this seems to be a new "service". Nevertheless it is not a technical question but internal communication - such an "agreement" should be drafted by management (or an administrative department). As this is not a disclaimer to the general public I fear I can't suggest what to put in. But I'd recommend to reassess what kind of support your users should receive. There should be some "education" how to use the product (e.g. recommended settings, what should be avoided - remember Shh/Updater? -, some assistance for dealing with threats), basic support for installation and updating issues and, last but not least, support for uninstalling the product.

    Christian   

    :38377
Children
No Data