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TMP files created when saving to remote computer, fixed by ticking Exclude Remote Files

Hi,

I'm working on a site that has an issue with TMP files being created when saving to a network drive.  This can be resolved by us ticking "Exclude Remote Files" in Policy, however we'd rather not use that option for obvious reasons.  The tmp file is created during the save process, it does not complete the whole save process and leaves an alpha-numeric temp file on the network and sticks the only working version of the file into local cache on the machine that has attempted the save.

Is there any more information  on this?  Microsoft say that the fault is with Anti-Virus(all types too, including their own) but other than suggesting to turn off Remote File scanning they offer no solution. 

I guess I'm asking if this is a common fault,  whether going to version 10 of Endpoint will resolve it, or if there are known tweaks to stop this happening.

It should be noted that this mostly happens with people detected as slow link, though does seem to affect people over LAN too from time to time.

Any clues?

:26267


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  • HI,

    A few more questions :)

    What OS are the files stored on or are they on a filer?

    Does the server end have SAV installed?  Is that set to scan on-read, on-rename, on-write?

    Does it help to turn the scanning off at the server end?  Is it a combincation of client and server scanning settings?

    Can you re-create the issue with Process Monitor running on the client to see the events taking place?  If so, can you make the PML file available somewhere?

    Does the client had just on-read set?

    Thanks.

    Regards,

    Jak

    :26463
Reply
  • HI,

    A few more questions :)

    What OS are the files stored on or are they on a filer?

    Does the server end have SAV installed?  Is that set to scan on-read, on-rename, on-write?

    Does it help to turn the scanning off at the server end?  Is it a combincation of client and server scanning settings?

    Can you re-create the issue with Process Monitor running on the client to see the events taking place?  If so, can you make the PML file available somewhere?

    Does the client had just on-read set?

    Thanks.

    Regards,

    Jak

    :26463
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