Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 1 reply
  • Subscribers 1 subscriber
  • Views 901 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

AV and HIPS Differs from policy when adding a Scheduled Scan

DanielBlackmore

Hi,

We are currently trailing Sophos Enterprise Console and I am having a few issue's mainly with the Policy Differs error. Currently I have deployed SAV to around 13 computers. First of all it was going fine; the policies were matching etc. Once everything was working, I added a scheduled scan to the AV policy and that’’’’s when I received the ‘‘‘‘Differs from Policy’’’’. The Scheduled task creates on the client PC's fine but I am not sure what the issue is. If I remove the scheduled scan the Policy Compliance goes back to Same Policy.

I have done a bit of digging and the solution crops up about stopping the task scheduler deleting some files etc etc but this is happening on all of the PC's, not a couple.

Could anyone provide some technical assistance?

Thanks

:16983


This thread was automatically locked due to age.
Parents
  • 0

    Hello Daniel,

    this is happening on all of the PC's

    and this might be a good thing as it is not a random effect. If it is no obvious why the configuration on the clients differs from the policy (and I get it you've read some articles) it is a good idea to turn on Sophos Agent tracing. The agent logs ([%ProgramData%|%ALLUSERSPROFILE %\Application Data]\Sophos\Remote Management System\3\Agent\Logs) will show the detailed reason for the non-compliance. Can't say what exactly you will find as I had never had a problem with scheduled scans.

    Christian 

    :17011
Reply
  • 0

    Hello Daniel,

    this is happening on all of the PC's

    and this might be a good thing as it is not a random effect. If it is no obvious why the configuration on the clients differs from the policy (and I get it you've read some articles) it is a good idea to turn on Sophos Agent tracing. The agent logs ([%ProgramData%|%ALLUSERSPROFILE %\Application Data]\Sophos\Remote Management System\3\Agent\Logs) will show the detailed reason for the non-compliance. Can't say what exactly you will find as I had never had a problem with scheduled scans.

    Christian 

    :17011
Children
No Data