Hi,
After changing my license I am getting the error 'Software update failed'
80040401 and 80040404 are displayed on it.
On the Logviewer I get only 'Error Deployment to a share failed because of an unexpected error. Details: Failed to delete file in CID'
I have already emptied Warehouse and Working folder twice for this. But I get the same error again and again.
In the SUMTracelog file I get below details;
2014-10-07 15:49:02 : Deploy C:\Documents and Settings\All Users\Application Data\Sophos\Update Manager\Working\.
\Decoded-Sub0\F26F7EC0-1302-4DA7-8B6B-A5383051D41A to C:\Documents and Settings\All Users\Application Data\Sophos\Update
Manager\Update Manager\CIDs\S000\SAVSCFXP
2014-10-07 15:49:02 : UPD::Read::Started.
2014-10-07 15:49:02 : UPD::Read::Started.
2014-10-07 15:49:02 : UPD::Read::Started.
2014-10-07 15:49:02 : DeleteFileUPD() caught an exception: boost::filesystem::exists
2014-10-07 15:49:02 : SynchroniseFiles failed to delete C:\Documents and Settings\All Users\Application Data\Sophos\Update
Manager\Update Manager\CIDs\S000\SAVSCFXP \savxp\program files\Sophos\Sophos Anti-Virus\Sophos Anti-Virus (de).URL
2014-10-07 15:49:02 : Cmd-ALL << [E4037][Failed to delete file in CID] Deployment to a share failed because of an
unexpected error. Details: Failed to delete file in CID
2014-10-07 15:49:02 : Cmd-ALL << [E400D][ActionDeployCids-Sub0-0][DispatcherPrograms-2014-10-07T10-18-33-1] Action
'ActionDeployCids-Sub0-0' with caller 'DispatcherPrograms-2014-10-07T10-18-33-1' failed!
2014-10-07 15:49:02 : Cmd-ALL << [I1021][ActionDeployCids-Sub0-0][DispatcherPrograms-2014-10-07T10-18-34-2] Action
'ActionDeployCids-Sub0-0' with caller 'DispatcherPrograms-2014-10-07T10-18-34-2' started...
2014-10-07 15:49:02 : Cmd-ALL << [I1014][C:\Documents and Settings\All Users\Application Data\Sophos\Update Manager
\Working\.\Decoded-Sub0\F26F7EC0-1302-4DA7-8B6B-A5383051D41A][C:\Documents and Settings\All Users\Application Data\Sophos
\Update Manager\Update Manager\CIDs\S000\SAVSCFXP] Started deploying from source 'C:\Documents and Settings\All Users
\Application Data\Sophos\Update Manager\Working\.\Decoded-Sub0\F26F7EC0-1302-4DA7-8B6B-A5383051D41A' to share 'C:
\Documents and Settings\All Users\Application Data\Sophos\Update Manager\Update Manager\CIDs\S000\SAVSCFXP'.
2014-10-07 15:49:02 : Deploy C:\Documents and Settings\All Users\Application Data\Sophos\Update Manager\Working\.
\Decoded-Sub0\F26F7EC0-1302-4DA7-8B6B-A5383051D41A to C:\Documents and Settings\All Users\Application Data\Sophos\Update
Manager\Update Manager\CIDs\S000\SAVSCFXP
2014-10-07 15:49:02 : UPD::Read::Started.
2014-10-07 15:49:02 : UPD::Read::Started.
2014-10-07 15:49:02 : UPD::Read::Started.
2014-10-07 15:49:02 : DeleteFileUPD() caught an exception: boost::filesystem::exists
2014-10-07 15:49:02 : SynchroniseFiles failed to delete C:\Documents and Settings\All Users\Application Data\Sophos\Update
Manager\Update Manager\CIDs\S000\SAVSCFXP \savxp\program files\Sophos\Sophos Anti-Virus\Sophos Anti-Virus (de).URL
2014-10-07 15:49:02 : Cmd-ALL << [E4037][Failed to delete file in CID] Deployment to a share failed because of an
unexpected error. Details: Failed to delete file in CID
2014-10-07 15:49:02 : Cmd-ALL << [E400D][ActionDeployCids-Sub0-0][DispatcherPrograms-2014-10-07T10-18-34-2] Action
'ActionDeployCids-Sub0-0' with caller 'DispatcherPrograms-2014-10-07T10-18-34-2' failed!
2014-10-07 15:49:02 : Cmd-ALL << [I1021][ActionGatherCurrencyData-Sub1][DispatcherPrograms-2014-10-07T10-18-33-1] Action
'ActionGatherCurrencyData-Sub1' with caller 'DispatcherPrograms-2014-10-07T10-18-33-1' started...
2014-10-07 15:49:02 : GatherCurrencyData: Considering payload Payload-Sub1...
2014-10-07 15:49:02 : GatherCurrencyData: No payload version information found, proceeding.
2014-10-07 15:49:02 : GatherCurrencyData: Obtaining currency data...
2014-10-07 15:49:02 : GatherCurrencyData: No relevant attributes found for this payload.
I am alo attaching the full logs and screenshots of errors:
If I try to delete Antivirus (de) shortcut,I get access denied.
Any help is appreciated
Regards,
Suraj
This thread was automatically locked due to age.
