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Uninstallation of Sophos Remote Management System failed [0x00000025]

NCC

I am attempting to deploy Sophos 10 to Windows 7 and Windows XP computers via the Enterprise Console 5.0.0.8 All pcs have their firewall turned off and previously had an earlier version of Sophos (9.7) installed. On a significant number of Windows 7 and XP computers I get the error "Uninstallation of Sophos Remote Management System failed [0x00000025]" reported. How do I rectify this other than remoting to each pc and manually uninstalling Sophos?

:25099


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    As Christian says:  Looking at the SourceList entries will be interesting to see where it thinks it should be looking for the msi file.

    Maybe then you can copy files into that location.  The other option is to add keys to point it to a location where the files are.

    Searching under HKCR\Installer\Products\ for autoupdate will find you the right section.  Can you paste the keys?

    Regards,

    Jak

    :25125
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  • 0

    As Christian says:  Looking at the SourceList entries will be interesting to see where it thinks it should be looking for the msi file.

    Maybe then you can copy files into that location.  The other option is to add keys to point it to a location where the files are.

    Searching under HKCR\Installer\Products\ for autoupdate will find you the right section.  Can you paste the keys?

    Regards,

    Jak

    :25125
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