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Uninstallation of Sophos Remote Management System failed [0x00000025]

NCC

I am attempting to deploy Sophos 10 to Windows 7 and Windows XP computers via the Enterprise Console 5.0.0.8 All pcs have their firewall turned off and previously had an earlier version of Sophos (9.7) installed. On a significant number of Windows 7 and XP computers I get the error "Uninstallation of Sophos Remote Management System failed [0x00000025]" reported. How do I rectify this other than remoting to each pc and manually uninstalling Sophos?

:25099


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    Hello NCC,

    there's one matching article (when re-installing you see the error 00000025). When you say had an earlier version of Sophos (9.7) installed - has it been removed somehow or does it happen on PCs with 9.7 installed (and updating) and Protect computers fails? BTW: what are the contents of HKCR\Installer\Products\D5001DEF8CBC5D542A88FF7CBB031412\SourceList ?  

    Usually an upgrade can be performed by either changing the subscription for a CID ("all at once") or a staged by pointing groups of computers to a CID containing the new version.

    Christian

    :25105
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  • 0

    Hello NCC,

    there's one matching article (when re-installing you see the error 00000025). When you say had an earlier version of Sophos (9.7) installed - has it been removed somehow or does it happen on PCs with 9.7 installed (and updating) and Protect computers fails? BTW: what are the contents of HKCR\Installer\Products\D5001DEF8CBC5D542A88FF7CBB031412\SourceList ?  

    Usually an upgrade can be performed by either changing the subscription for a CID ("all at once") or a staged by pointing groups of computers to a CID containing the new version.

    Christian

    :25105
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