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Communication problem between Sophos Endpoint and Sophos Enterprise Console

Wagab

Hello all,

I have a strange problem. I have 2 servers with Windows 2K8 with Sophos Endpoint. They update without mistakes with my Enterprise Console on Windows 2K8. However, I can't manage them because they stay in grey. For your information, clients servers are on one site and my Enterprise Console is on a remote site and there are 2 firewalls between them. I have opened a few ports but maybe, I have forgotten something. The fact that the updates work fine and that the communication for managing through the console doesn't work is abnormal !!

Someone could help me please :-).

Thank you in advance.

PS : I'm sorry for my bad English, I don't practice enough ;-)

Regards,

Wagab

:33535


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    Hello Wagab,

    can't say whether article 12507 I referred to in a previous post still applies (i.e. the Certificate Manager still binding only to the first address). 113945 suggests this has been changed. But anyway it will not work if you explicitly specify an address.

    Maybe with that line in regedit

    Yes, I suggest you set it back to the default value so that RMS listens on all addresses. This should enable clients on different networks to report back. Of course you'd have to test whether new clients can successfully register with the Certificate Manager.

    Christian 

    :33745
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  • 0

    Hello Wagab,

    can't say whether article 12507 I referred to in a previous post still applies (i.e. the Certificate Manager still binding only to the first address). 113945 suggests this has been changed. But anyway it will not work if you explicitly specify an address.

    Maybe with that line in regedit

    Yes, I suggest you set it back to the default value so that RMS listens on all addresses. This should enable clients on different networks to report back. Of course you'd have to test whether new clients can successfully register with the Certificate Manager.

    Christian 

    :33745
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