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Communication problem between Sophos Endpoint and Sophos Enterprise Console

Wagab

Hello all,

I have a strange problem. I have 2 servers with Windows 2K8 with Sophos Endpoint. They update without mistakes with my Enterprise Console on Windows 2K8. However, I can't manage them because they stay in grey. For your information, clients servers are on one site and my Enterprise Console is on a remote site and there are 2 firewalls between them. I have opened a few ports but maybe, I have forgotten something. The fact that the updates work fine and that the communication for managing through the console doesn't work is abnormal !!

Someone could help me please :-).

Thank you in advance.

PS : I'm sorry for my bad English, I don't practice enough ;-)

Regards,

Wagab

:33535


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    I see, Wagab, thanks for the clarification.

    Without going into details - when modifying something you should wait for an update to complete (whether success or failure), it will do so eventually. A connection attempt on a UNC path might take some time - but not an excessive amount - to, well, time out and there are usually at least three (for SAV, RMS and AutoUpdate).

    Christian

    :33675
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  • 0

    I see, Wagab, thanks for the clarification.

    Without going into details - when modifying something you should wait for an update to complete (whether success or failure), it will do so eventually. A connection attempt on a UNC path might take some time - but not an excessive amount - to, well, time out and there are usually at least three (for SAV, RMS and AutoUpdate).

    Christian

    :33675
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