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Communication problem between Sophos Endpoint and Sophos Enterprise Console

Wagab

Hello all,

I have a strange problem. I have 2 servers with Windows 2K8 with Sophos Endpoint. They update without mistakes with my Enterprise Console on Windows 2K8. However, I can't manage them because they stay in grey. For your information, clients servers are on one site and my Enterprise Console is on a remote site and there are 2 firewalls between them. I have opened a few ports but maybe, I have forgotten something. The fact that the updates work fine and that the communication for managing through the console doesn't work is abnormal !!

Someone could help me please :-).

Thank you in advance.

PS : I'm sorry for my bad English, I don't practice enough ;-)

Regards,

Wagab

:33535


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  • 0

    Hello,

    Finally I don't have troubles anymore but I'm even trying to explain you ;). After doing modification explained in your link, management worked fine but no updates anymore. So on client, I modified something and I tried to force update. That didn't work yet so I modifed another thing but when I wanted to force again the update, I was not able to do again this action. So I tried to cancel the update but nothing responded. My questions came from that, I wanted to know how stop the update cancellation (or just the update) in order to test my new configuration but finally I don't have trouble anymore in the management console. Everything work (I hope so ^^).

    Have I been clear ;) ?

    Thank you for eveything.

    Bye

    Wagab

    :33643
Reply
  • 0

    Hello,

    Finally I don't have troubles anymore but I'm even trying to explain you ;). After doing modification explained in your link, management worked fine but no updates anymore. So on client, I modified something and I tried to force update. That didn't work yet so I modifed another thing but when I wanted to force again the update, I was not able to do again this action. So I tried to cancel the update but nothing responded. My questions came from that, I wanted to know how stop the update cancellation (or just the update) in order to test my new configuration but finally I don't have trouble anymore in the management console. Everything work (I hope so ^^).

    Have I been clear ;) ?

    Thank you for eveything.

    Bye

    Wagab

    :33643
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