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Communication problem between Sophos Endpoint and Sophos Enterprise Console

Wagab

Hello all,

I have a strange problem. I have 2 servers with Windows 2K8 with Sophos Endpoint. They update without mistakes with my Enterprise Console on Windows 2K8. However, I can't manage them because they stay in grey. For your information, clients servers are on one site and my Enterprise Console is on a remote site and there are 2 firewalls between them. I have opened a few ports but maybe, I have forgotten something. The fact that the updates work fine and that the communication for managing through the console doesn't work is abnormal !!

Someone could help me please :-).

Thank you in advance.

PS : I'm sorry for my bad English, I don't practice enough ;-)

Regards,

Wagab

:33535


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    Hello Christian,

    I would like to say : yeeeeeeeeeeeaaaaaaaaahhhhhhhhh ;)

    Thank you, that works. When I told you that I had change something in the register, I didn't find that on forum, I knew it, I already had some troubles with Sophos. However, I changed only on clients and never on server. With the modification which is described in your link, everything work, or almost ;).

    I have a last question. On one client, I have the Sophos Agent which doesn't want to kill the update cancellation. Is there an process that I can kill in task manager or have I to reboot my server ?

    In anycase, thank you for your help.

    Wagab

    :33631
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  • 0

    Hello Christian,

    I would like to say : yeeeeeeeeeeeaaaaaaaaahhhhhhhhh ;)

    Thank you, that works. When I told you that I had change something in the register, I didn't find that on forum, I knew it, I already had some troubles with Sophos. However, I changed only on clients and never on server. With the modification which is described in your link, everything work, or almost ;).

    I have a last question. On one client, I have the Sophos Agent which doesn't want to kill the update cancellation. Is there an process that I can kill in task manager or have I to reboot my server ?

    In anycase, thank you for your help.

    Wagab

    :33631
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