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Communication problem between Sophos Endpoint and Sophos Enterprise Console

Wagab

Hello all,

I have a strange problem. I have 2 servers with Windows 2K8 with Sophos Endpoint. They update without mistakes with my Enterprise Console on Windows 2K8. However, I can't manage them because they stay in grey. For your information, clients servers are on one site and my Enterprise Console is on a remote site and there are 2 firewalls between them. I have opened a few ports but maybe, I have forgotten something. The fact that the updates work fine and that the communication for managing through the console doesn't work is abnormal !!

Someone could help me please :-).

Thank you in advance.

PS : I'm sorry for my bad English, I don't practice enough ;-)

Regards,

Wagab

:33535


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  • 0

    Hello,

    I have this one in C:\ProgramData\Sophos\Remote Management System\3\Router\Logs

    04.10.2012 16:00:32 0AF8 E Failed to get certificate, retrying in 600 seconds
    04.10.2012 16:10:40 0AF8 I Getting parent router IOR from mgmt-server:8192
    04.10.2012 16:10:40 0AF8 I Getting a new router certificate...
    04.10.2012 16:11:26 0AF8 E Router::GetCertificate: Caught CORBA system exception, ID 'IDL:omg.org/CORBA/TRANSIENT:1.0'
    OMG minor code (2), described as '*unknown description*', completed = NO
     
    04.10.2012 16:11:26 0AF8 E Failed to get certificate, retrying in 600 seconds

    I don't know what it means.

    Moreover, in my firewall logs I can see that sometime, clients call the wrong IP address. I modified mrinit.conf (there were a wrong IP and the good IP, I only erased the wrong IP) and in the regedit and I restarted the RMS service but there still are some calling to the wrong IP. Is there another thing to modify ? Have I to restart my servers ?

    In anycase, thank you for your help.

    Wagab

    :33577
Reply
  • 0

    Hello,

    I have this one in C:\ProgramData\Sophos\Remote Management System\3\Router\Logs

    04.10.2012 16:00:32 0AF8 E Failed to get certificate, retrying in 600 seconds
    04.10.2012 16:10:40 0AF8 I Getting parent router IOR from mgmt-server:8192
    04.10.2012 16:10:40 0AF8 I Getting a new router certificate...
    04.10.2012 16:11:26 0AF8 E Router::GetCertificate: Caught CORBA system exception, ID 'IDL:omg.org/CORBA/TRANSIENT:1.0'
    OMG minor code (2), described as '*unknown description*', completed = NO
     
    04.10.2012 16:11:26 0AF8 E Failed to get certificate, retrying in 600 seconds

    I don't know what it means.

    Moreover, in my firewall logs I can see that sometime, clients call the wrong IP address. I modified mrinit.conf (there were a wrong IP and the good IP, I only erased the wrong IP) and in the regedit and I restarted the RMS service but there still are some calling to the wrong IP. Is there another thing to modify ? Have I to restart my servers ?

    In anycase, thank you for your help.

    Wagab

    :33577
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