Thread Info
  • State Verified Answer
  • Locked Locked
  • Replies 11 replies
  • Subscribers 1 subscriber
  • Views 5749 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Windows 7 Schedule Task Fail

Dean_Curtis

Hi,

We have recently purchase Sophos and we have the following products:

- Sophos Enterprise Console v5.0.0.8

- Sophos Endpoint v10.0

We have installed Enterpise Console onto a Windows Server 2008 R2 machine and we are trying to deploy to Windows 7 Pro SP2 PCs. Intinal setup and configuration was fine but now we are coming across problems when trying to deploy Endpoint to our Windows 7 computers. Everytime we push out the software it seems like nothing is happening.

When taking a closer look we can see that the end hosts are getting a schedule task to run and install Sophos but they will not run that task, it seems like it just sits there doing nothing.

We have tried the following solutions which we have come across on other forums:

- Change the registery on Server (EnableTaskScheduler2 = set to 1)

- Make sure all required services are running: (Remote Registry = Automatic, Task Scheduler = Automatic, Windows Installer = Manual)

- We have turned off UAC on PCs

- We have make sure everyone has full access to the tasks folder in Windows to run schedules

However after trying all these changes we still cant get Sophos to deploy correctly.

Any suggestions would be gatefully recieved,

Dean

:24911


This thread was automatically locked due to age.
Parents
  • 0

    Hi Jak,

    Thanks for pointing me towards these logs, they have been quite useful. It looks like its an rights issue when trying to copy the msi from the Sophos Server to the local machine. See logs below:

    Failed Machine: (logged Off)

    23/05/2012,10:21:45,Information,Verified that contents of CID C:\Users\admin\AppData\Local\Temp\sophosa match the manifest file,
    23/05/2012,10:21:45,Information,Searching for third-party security software.,
    23/05/2012,10:21:46,Information,Return Code 10 from third-party security software removal tool.,
    23/05/2012,10:21:46,Information,Removal Tool Completed: No third-party security software found.,
    23/05/2012,10:21:46,Information,Requesting Windows Installer 2.0.0.0,
    23/05/2012,10:21:46,Information,Successfully loaded Microsoft Software Installer library.,
    23/05/2012,10:21:46,Information,Installing RMS configuration...,
    23/05/2012,10:21:47,ERROR,Access is denied.,

    Successful Machine: (logged On)

    22/05/2012,16:18:26,Information,Verified that contents of CID C:\Users\ADMINI~1\AppData\Local\Temp\sophosa match the manifest file,
    22/05/2012,16:18:27,Information,Searching for third-party security software.,
    22/05/2012,16:19:05,Information,Return Code 12 from third-party security software removal tool.,
    22/05/2012,16:19:05,Information,Third-party security software removed successfully. A restart is required after Sophos software has been installed.,
    22/05/2012,16:19:05,Information,Requesting Windows Installer 2.0.0.0,
    22/05/2012,16:19:05,Information,Successfully loaded Microsoft Software Installer library.,
    22/05/2012,16:19:05,Information,Installing RMS configuration...,
    22/05/2012,16:19:05,Information,Beginning installation of C:\Users\ADMINI~1\AppData\Local\Temp\sophosa\Sophos AutoUpdate.msi with command line BOOTSTRAP=noupdate REBOOT=ReallySuppress SOPHOS_TP_TOKEN=1 TRANSFORMS=1033.mst UPDATELOCATION="\\UPDATE\SophosUpdate\CIDs\S000\ESXP" UPDATEUSER="SHS\Sophosupdate" UPDATEPASSWORD="***" RMSACTION=7,
    22/05/2012,16:19:06,Information,Action start 16:19:06: INSTALL.,

    Not sure what rights need to be changed.

    Thanks

    :25047
Reply
  • 0

    Hi Jak,

    Thanks for pointing me towards these logs, they have been quite useful. It looks like its an rights issue when trying to copy the msi from the Sophos Server to the local machine. See logs below:

    Failed Machine: (logged Off)

    23/05/2012,10:21:45,Information,Verified that contents of CID C:\Users\admin\AppData\Local\Temp\sophosa match the manifest file,
    23/05/2012,10:21:45,Information,Searching for third-party security software.,
    23/05/2012,10:21:46,Information,Return Code 10 from third-party security software removal tool.,
    23/05/2012,10:21:46,Information,Removal Tool Completed: No third-party security software found.,
    23/05/2012,10:21:46,Information,Requesting Windows Installer 2.0.0.0,
    23/05/2012,10:21:46,Information,Successfully loaded Microsoft Software Installer library.,
    23/05/2012,10:21:46,Information,Installing RMS configuration...,
    23/05/2012,10:21:47,ERROR,Access is denied.,

    Successful Machine: (logged On)

    22/05/2012,16:18:26,Information,Verified that contents of CID C:\Users\ADMINI~1\AppData\Local\Temp\sophosa match the manifest file,
    22/05/2012,16:18:27,Information,Searching for third-party security software.,
    22/05/2012,16:19:05,Information,Return Code 12 from third-party security software removal tool.,
    22/05/2012,16:19:05,Information,Third-party security software removed successfully. A restart is required after Sophos software has been installed.,
    22/05/2012,16:19:05,Information,Requesting Windows Installer 2.0.0.0,
    22/05/2012,16:19:05,Information,Successfully loaded Microsoft Software Installer library.,
    22/05/2012,16:19:05,Information,Installing RMS configuration...,
    22/05/2012,16:19:05,Information,Beginning installation of C:\Users\ADMINI~1\AppData\Local\Temp\sophosa\Sophos AutoUpdate.msi with command line BOOTSTRAP=noupdate REBOOT=ReallySuppress SOPHOS_TP_TOKEN=1 TRANSFORMS=1033.mst UPDATELOCATION="\\UPDATE\SophosUpdate\CIDs\S000\ESXP" UPDATEUSER="SHS\Sophosupdate" UPDATEPASSWORD="***" RMSACTION=7,
    22/05/2012,16:19:06,Information,Action start 16:19:06: INSTALL.,

    Not sure what rights need to be changed.

    Thanks

    :25047
Children
No Data