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SEC 5.2.1 Security software wizard

Hild

Hi,

I am currently in the process of inputting username and password details into the security software wizard, but it's constantly showing the below dialogue box. Once I click on Yes, it disappears and re appears. Constant loop until i get frustrated and select no. Obviously once i select No, nothing is resolved. No binaries are downloaded and there is no network traffic happens once i click on Yes.

Any idea what is causing it? There is no proxy server on the network.

:42786


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Parents
  • 0

    Hi Jak,

    It stays in downloading binaries for 10 seconds, then an error "Software update failed appears under the error tab.

    I have looked in the latest log. It is displaying this. The log is called SUMTrace20130822T000941

    2013-08-22 16:35:30 : Schedule 'SchedulePrograms' entered new TimeBlock, trigger offset = 28 minutes.
    2013-08-22 16:35:30 : Thu Aug 22 16:35:30 2013 - No action
    2013-08-22 16:35:30 : Dispatcher started...
    2013-08-22 16:35:30 : Schedule 'ScheduleSupplements' entered new TimeBlock, trigger offset = 2 minutes.
    2013-08-22 16:35:30 : Thu Aug 22 16:35:30 2013 - No action
    2013-08-22 16:35:30 : Dispatcher started...
    2013-08-22 16:35:30 : Thu Aug 22 16:35:30 2013 - No action
    2013-08-22 16:35:30 : Dispatcher started...
    2013-08-22 16:35:30 : Thu Aug 22 16:35:30 2013 - No action
    2013-08-22 16:35:30 : Cmd-Sock-904 << [R0000] Parsed configuration contained in XML stream: 7 objects created.
    2013-08-22 16:35:30 : Cmd-Sock-904 <<
    2013-08-22 16:35:30 : Cmd-Sock-904 >>
    2013-08-22 16:35:30 : Cmd-Sock-904 >> SaveConfig config.xml default
    2013-08-22 16:35:30 : Cmd-Sock-904 << [R0000] Written 7 objects to file .\config.xml
    2013-08-22 16:35:30 : Cmd-Sock-904 <<
    2013-08-22 16:35:30 : Cmd-Sock-904 >> Execute DispatcherPrograms
    2013-08-22 16:35:30 : Cmd-Sock-904 << [R0000] Executing Object named DispatcherPrograms...
    2013-08-22 16:35:30 : Cmd-Sock-904 <<
    2013-08-22 16:35:30 : Cmd-Sock-904 >> Execute DispatcherSupplements
    2013-08-22 16:35:30 : Cmd-Sock-904 << [R0000] Executing Object named DispatcherSupplements...
    2013-08-22 16:35:30 : Cmd-Sock-904 <<
    2013-08-22 16:36:30 : Thu Aug 22 16:36:30 2013 - No action
    2013-08-22 16:36:30 : Thu Aug 22 16:36:30 2013 - No action
    2013-08-22 16:36:30 : Thu Aug 22 16:36:30 2013 - No action
    2013-08-22 16:36:30 : Thu Aug 22 16:36:30 2013 - No action
    2013-08-22 16:37:30 : Thu Aug 22 16:37:30 2013 - No action
    2013-08-22 16:37:30 : Thu Aug 22 16:37:30 2013 - ACTION
    2013-08-22 16:37:30 : Cmd-ALL << [I1018][DispatcherSupplements-2013-08-22T07-07-30-1][0] Started dispatcher with ID 'DispatcherSupplements-2013-08-22T07-07-30-1'. It will run 0 events.
    2013-08-22 16:37:30 : Thu Aug 22 16:37:30 2013 - No action
    2013-08-22 16:37:30 : Thu Aug 22 16:37:30 2013 - No action
    2013-08-22 16:38:30 : Thu Aug 22 16:38:30 2013 - No action
    2013-08-22 16:38:30 : Thu Aug 22 16:38:30 2013 - No action
    2013-08-22 16:38:30 : Thu Aug 22 16:38:30 2013 - No action
    2013-08-22 16:38:30 : Thu Aug 22 16:38:30 2013 - No action
    2013-08-22 16:39:30 : Thu Aug 22 16:39:30 2013 - No action
    2013-08-22 16:39:30 : Thu Aug 22 16:39:30 2013 - No action
    2013-08-22 16:39:30 : Thu Aug 22 16:39:30 2013 - No action
    2013-08-22 16:39:30 : Thu Aug 22 16:39:30 2013 - No action
    2013-08-22 16:40:30 : Thu Aug 22 16:40:30 2013 - No action
    2013-08-22 16:40:30 : Thu Aug 22 16:40:30 2013 - No action
    2013-08-22 16:40:30 : Thu Aug 22 16:40:30 2013 - No action
    2013-08-22 16:40:30 : Thu Aug 22 16:40:30 2013 - No action
    2013-08-22 16:41:30 : Thu Aug 22 16:41:30 2013 - No action
    2013-08-22 16:41:30 : Thu Aug 22 16:41:30 2013 - No action
    2013-08-22 16:41:30 : Thu Aug 22 16:41:30 2013 - No action
    2013-08-22 16:41:30 : Thu Aug 22 16:41:30 2013 - No action
    2013-08-22 16:42:30 : Thu Aug 22 16:42:30 2013 - No action
    2013-08-22 16:42:30 : Thu Aug 22 16:42:30 2013 - No action
    2013-08-22 16:42:30 : Thu Aug 22 16:42:30 2013 - No action
    2013-08-22 16:42:30 : Thu Aug 22 16:42:30 2013 - No action
    2013-08-22 16:43:30 : Thu Aug 22 16:43:30 2013 - No action
    2013-08-22 16:43:30 : Thu Aug 22 16:43:30 2013 - No action
    2013-08-22 16:43:30 : Thu Aug 22 16:43:30 2013 - No action
    2013-08-22 16:43:30 : Thu Aug 22 16:43:30 2013 - No action
    2013-08-22 16:44:30 : Thu Aug 22 16:44:30 2013 - No action
    2013-08-22 16:44:30 : Thu Aug 22 16:44:30 2013 - No action
    2013-08-22 16:44:30 : Thu Aug 22 16:44:30 2013 - No action
    2013-08-22 16:44:30 : Thu Aug 22 16:44:30 2013 - No action

    :42794
Reply
  • 0

    Hi Jak,

    It stays in downloading binaries for 10 seconds, then an error "Software update failed appears under the error tab.

    I have looked in the latest log. It is displaying this. The log is called SUMTrace20130822T000941

    2013-08-22 16:35:30 : Schedule 'SchedulePrograms' entered new TimeBlock, trigger offset = 28 minutes.
    2013-08-22 16:35:30 : Thu Aug 22 16:35:30 2013 - No action
    2013-08-22 16:35:30 : Dispatcher started...
    2013-08-22 16:35:30 : Schedule 'ScheduleSupplements' entered new TimeBlock, trigger offset = 2 minutes.
    2013-08-22 16:35:30 : Thu Aug 22 16:35:30 2013 - No action
    2013-08-22 16:35:30 : Dispatcher started...
    2013-08-22 16:35:30 : Thu Aug 22 16:35:30 2013 - No action
    2013-08-22 16:35:30 : Dispatcher started...
    2013-08-22 16:35:30 : Thu Aug 22 16:35:30 2013 - No action
    2013-08-22 16:35:30 : Cmd-Sock-904 << [R0000] Parsed configuration contained in XML stream: 7 objects created.
    2013-08-22 16:35:30 : Cmd-Sock-904 <<
    2013-08-22 16:35:30 : Cmd-Sock-904 >>
    2013-08-22 16:35:30 : Cmd-Sock-904 >> SaveConfig config.xml default
    2013-08-22 16:35:30 : Cmd-Sock-904 << [R0000] Written 7 objects to file .\config.xml
    2013-08-22 16:35:30 : Cmd-Sock-904 <<
    2013-08-22 16:35:30 : Cmd-Sock-904 >> Execute DispatcherPrograms
    2013-08-22 16:35:30 : Cmd-Sock-904 << [R0000] Executing Object named DispatcherPrograms...
    2013-08-22 16:35:30 : Cmd-Sock-904 <<
    2013-08-22 16:35:30 : Cmd-Sock-904 >> Execute DispatcherSupplements
    2013-08-22 16:35:30 : Cmd-Sock-904 << [R0000] Executing Object named DispatcherSupplements...
    2013-08-22 16:35:30 : Cmd-Sock-904 <<
    2013-08-22 16:36:30 : Thu Aug 22 16:36:30 2013 - No action
    2013-08-22 16:36:30 : Thu Aug 22 16:36:30 2013 - No action
    2013-08-22 16:36:30 : Thu Aug 22 16:36:30 2013 - No action
    2013-08-22 16:36:30 : Thu Aug 22 16:36:30 2013 - No action
    2013-08-22 16:37:30 : Thu Aug 22 16:37:30 2013 - No action
    2013-08-22 16:37:30 : Thu Aug 22 16:37:30 2013 - ACTION
    2013-08-22 16:37:30 : Cmd-ALL << [I1018][DispatcherSupplements-2013-08-22T07-07-30-1][0] Started dispatcher with ID 'DispatcherSupplements-2013-08-22T07-07-30-1'. It will run 0 events.
    2013-08-22 16:37:30 : Thu Aug 22 16:37:30 2013 - No action
    2013-08-22 16:37:30 : Thu Aug 22 16:37:30 2013 - No action
    2013-08-22 16:38:30 : Thu Aug 22 16:38:30 2013 - No action
    2013-08-22 16:38:30 : Thu Aug 22 16:38:30 2013 - No action
    2013-08-22 16:38:30 : Thu Aug 22 16:38:30 2013 - No action
    2013-08-22 16:38:30 : Thu Aug 22 16:38:30 2013 - No action
    2013-08-22 16:39:30 : Thu Aug 22 16:39:30 2013 - No action
    2013-08-22 16:39:30 : Thu Aug 22 16:39:30 2013 - No action
    2013-08-22 16:39:30 : Thu Aug 22 16:39:30 2013 - No action
    2013-08-22 16:39:30 : Thu Aug 22 16:39:30 2013 - No action
    2013-08-22 16:40:30 : Thu Aug 22 16:40:30 2013 - No action
    2013-08-22 16:40:30 : Thu Aug 22 16:40:30 2013 - No action
    2013-08-22 16:40:30 : Thu Aug 22 16:40:30 2013 - No action
    2013-08-22 16:40:30 : Thu Aug 22 16:40:30 2013 - No action
    2013-08-22 16:41:30 : Thu Aug 22 16:41:30 2013 - No action
    2013-08-22 16:41:30 : Thu Aug 22 16:41:30 2013 - No action
    2013-08-22 16:41:30 : Thu Aug 22 16:41:30 2013 - No action
    2013-08-22 16:41:30 : Thu Aug 22 16:41:30 2013 - No action
    2013-08-22 16:42:30 : Thu Aug 22 16:42:30 2013 - No action
    2013-08-22 16:42:30 : Thu Aug 22 16:42:30 2013 - No action
    2013-08-22 16:42:30 : Thu Aug 22 16:42:30 2013 - No action
    2013-08-22 16:42:30 : Thu Aug 22 16:42:30 2013 - No action
    2013-08-22 16:43:30 : Thu Aug 22 16:43:30 2013 - No action
    2013-08-22 16:43:30 : Thu Aug 22 16:43:30 2013 - No action
    2013-08-22 16:43:30 : Thu Aug 22 16:43:30 2013 - No action
    2013-08-22 16:43:30 : Thu Aug 22 16:43:30 2013 - No action
    2013-08-22 16:44:30 : Thu Aug 22 16:44:30 2013 - No action
    2013-08-22 16:44:30 : Thu Aug 22 16:44:30 2013 - No action
    2013-08-22 16:44:30 : Thu Aug 22 16:44:30 2013 - No action
    2013-08-22 16:44:30 : Thu Aug 22 16:44:30 2013 - No action

    :42794
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