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SEC 5.2.1 Security software wizard

Hild

Hi,

I am currently in the process of inputting username and password details into the security software wizard, but it's constantly showing the below dialogue box. Once I click on Yes, it disappears and re appears. Constant loop until i get frustrated and select no. Obviously once i select No, nothing is resolved. No binaries are downloaded and there is no network traffic happens once i click on Yes.

Any idea what is causing it? There is no proxy server on the network.

:42786


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  • 0

    Hello Hild,

    normally if you select No the product information download should (continue to) run in the background and eventually complete. What did you do after selecting No - close the console and reopen it later and the Wizard started again? Or?

    After selecting No you should be able to access the Update managers view - is there the Recommended subscription and if, what's in there? You should also be able to open View/Edit configuration for your Update manager, on the Sources tab Edit the Sophos entry - check the information and click OK - what happens then?

    I've never used the Logviewer at this early stage but you should perhaps take a look.

    Christian

    :42790
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  • 0

    Hello Hild,

    normally if you select No the product information download should (continue to) run in the background and eventually complete. What did you do after selecting No - close the console and reopen it later and the Wizard started again? Or?

    After selecting No you should be able to access the Update managers view - is there the Recommended subscription and if, what's in there? You should also be able to open View/Edit configuration for your Update manager, on the Sources tab Edit the Sophos entry - check the information and click OK - what happens then?

    I've never used the Logviewer at this early stage but you should perhaps take a look.

    Christian

    :42790
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