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SEC 5.2.1 Security software wizard

Hild

Hi,

I am currently in the process of inputting username and password details into the security software wizard, but it's constantly showing the below dialogue box. Once I click on Yes, it disappears and re appears. Constant loop until i get frustrated and select no. Obviously once i select No, nothing is resolved. No binaries are downloaded and there is no network traffic happens once i click on Yes.

Any idea what is causing it? There is no proxy server on the network.

:42786


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    HI,

    If you look in the Sophos Update Manager list view, does it show an error? Is it in downloading binaries state?

    I assume that your SUM is configured, i.e. the updating credentials are in?

    \Program Files (x86)\Sophos\Update Manager\LogViewer.exe might be worth a look as would be the trace logs of SUM:

    \programdata\Sophos\Update Manager\Logs\SUMTrace*.

    If SUM is fine, maybe it's just RMS that is failing to report the package info to the management service so it's not aware of the data it needs to show on the package screen.  You could restart the Sophos Agent service to generate anohter status message.

    Regards,

    Jak

    :42788
Reply
  • 0

    HI,

    If you look in the Sophos Update Manager list view, does it show an error? Is it in downloading binaries state?

    I assume that your SUM is configured, i.e. the updating credentials are in?

    \Program Files (x86)\Sophos\Update Manager\LogViewer.exe might be worth a look as would be the trace logs of SUM:

    \programdata\Sophos\Update Manager\Logs\SUMTrace*.

    If SUM is fine, maybe it's just RMS that is failing to report the package info to the management service so it's not aware of the data it needs to show on the package screen.  You could restart the Sophos Agent service to generate anohter status message.

    Regards,

    Jak

    :42788
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