I'm using Endpoint Security & Control 10.3 - the issue I'm experiencing is upon Windows (Win 7 64-bit) loading I get an error message popup that states "Error handle", when I examine the Application Event logs I have the following:
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Level: Error Source: Sophos Message Router Event ID: 8005 Task Category: Runtime environment
Error Message (General tab):
"DNS lookup failure trying to resolve the following addresses: [server prefix], [server prefix.domain].
For more information, see the RMS status report. To open the report, click Start, point to All Programs, point to Sophos, point to Sophos Endpoint Security and Control, and then click View Sophos Network Communications Report."
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I couldn't locate the report from within the client itself, I looked up the report location on the Sophos website and found the location to be: C:\ProgramData\Sophos\Remote Management System\3\Router\NetworkReport\ReportData.xml - when viewing the report it gives the following categories/sections: State of name resolution (DNS), State of Sophos security framework, State of incoming communications from server, State of outgoing communications to server, Computer details. Each category states "no problems detected." and the Computer details simply has my computer information.
When I looked up my system in the management console there was initially a communications issue, however after I manually updated it there was no further evidence of a problem in the mgmt console. Yet, this issue still persists every time I reboot (I've rebooted 4 times after to verify the persistence of this issue).
I appreciate any thoughts / comments regarding this. Thanks very much everyone!!
-Azrael
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