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Sophos Management Service won't start

essdeeay

I've installed SEC 5.2.1 and specified a different port.  Now the Management Service won't start, event log shows:

ID 8004

Initialization failed.

Step: Creating a database connection
Error: std::runtime_error
Data: [DBNETLIB][ConnectionOpen (ParseConnectParams()).]Invalid connection.

ID 8025

There is no database connection. Management Service will be shut down.

I can confirm that the SophosManagement user is a member of the Sophos DB Admins local group. Is this because of the different port number, and how can I fix?

Many thanks,

Steve

:41161


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  • 0

    Hello Steve,

    my bad, should have thought of it.

    Tried to evoke this message by fiddling with the DatabaseConnectionMS as well as the SQL instance (on a test server of course :smileyvery-happy:) but without success. 

    So you say the database is there, you can access it and successfully use the commands from the article (e.g. sqlcmd -E -S .\sophos -d sophos521 -Q "select name from computersanddeletedcomputers)?

    Christian

    :41223
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  • 0

    Hello Steve,

    my bad, should have thought of it.

    Tried to evoke this message by fiddling with the DatabaseConnectionMS as well as the SQL instance (on a test server of course :smileyvery-happy:) but without success. 

    So you say the database is there, you can access it and successfully use the commands from the article (e.g. sqlcmd -E -S .\sophos -d sophos521 -Q "select name from computersanddeletedcomputers)?

    Christian

    :41223
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