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Sophos Management Service won't start

essdeeay

I've installed SEC 5.2.1 and specified a different port.  Now the Management Service won't start, event log shows:

ID 8004

Initialization failed.

Step: Creating a database connection
Error: std::runtime_error
Data: [DBNETLIB][ConnectionOpen (ParseConnectParams()).]Invalid connection.

ID 8025

There is no database connection. Management Service will be shut down.

I can confirm that the SophosManagement user is a member of the Sophos DB Admins local group. Is this because of the different port number, and how can I fix?

Many thanks,

Steve

:41161


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    Hi Christian,

    Thanks again for your reply...

    Another bespoke application uses port 80 - which I didn't realise at the time, which is why I selected a different port in the installer, the next time around.

    Yes, all Sophos components were removed.  I removed the database aswell as when trying to connect to an existing instance, the installer kept failing, even though I could verify the username/password were correct.  The reason I couldn't reinstall the first few times was because of the Sophos database directory stil being in place, which I had to remove manually - see previous post.

    So I guess my question is, why doesn't the Sophos Management service start?

    Thanks,

    Steve

    PS. Thanks for the link to th sql commands - very useful.

    :41173
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  • 0

    Hi Christian,

    Thanks again for your reply...

    Another bespoke application uses port 80 - which I didn't realise at the time, which is why I selected a different port in the installer, the next time around.

    Yes, all Sophos components were removed.  I removed the database aswell as when trying to connect to an existing instance, the installer kept failing, even though I could verify the username/password were correct.  The reason I couldn't reinstall the first few times was because of the Sophos database directory stil being in place, which I had to remove manually - see previous post.

    So I guess my question is, why doesn't the Sophos Management service start?

    Thanks,

    Steve

    PS. Thanks for the link to th sql commands - very useful.

    :41173
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