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Sophos Management Service won't start

essdeeay

I've installed SEC 5.2.1 and specified a different port.  Now the Management Service won't start, event log shows:

ID 8004

Initialization failed.

Step: Creating a database connection
Error: std::runtime_error
Data: [DBNETLIB][ConnectionOpen (ParseConnectParams()).]Invalid connection.

ID 8025

There is no database connection. Management Service will be shut down.

I can confirm that the SophosManagement user is a member of the Sophos DB Admins local group. Is this because of the different port number, and how can I fix?

Many thanks,

Steve

:41161


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    Hi Christian,

    I don't have the exact REG location you specified, but I do have

    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Sophos\EE\Management Tools]
    "DatabaseConnectionMS"="Provider=SQLOLEDB;Integrated Security=SSPI;Initial Catalog=SOPHOS521;Data Source=(local)\\SOPHOS;"

    One missing but of information, I originally installed it but something else was using port 80, so I removed it, removed the database instance (using Add/Remove on Microsoft SQL Server R2 (64-bit), then remove the remaining Sophos folder from C:\Program Files\Microsoft SQL Server, before reinstalling.

    Steve

    :41165
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  • 0

    Hi Christian,

    I don't have the exact REG location you specified, but I do have

    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Sophos\EE\Management Tools]
    "DatabaseConnectionMS"="Provider=SQLOLEDB;Integrated Security=SSPI;Initial Catalog=SOPHOS521;Data Source=(local)\\SOPHOS;"

    One missing but of information, I originally installed it but something else was using port 80, so I removed it, removed the database instance (using Add/Remove on Microsoft SQL Server R2 (64-bit), then remove the remaining Sophos folder from C:\Program Files\Microsoft SQL Server, before reinstalling.

    Steve

    :41165
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