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Known Malware infects customer network

Hello friends, I went through a serious problem for a client and would like to understand why it happened and how to prevent this disorder.

Next:

One of our customers bought us Sophos Endpoint Data Protection, it is protecting 120 workstations, a network problem for the console was 13 days without updating the virus definitions, then a known virus called W32/Chir-A and other with W32/Chir-B name entered in the customer network and caused some inconvenience, he even topple the internet link several machines had this virus, after solving the problem of the console, it updated the virus definitions, and the problem was resolved.

But ask 13 days without definitions update is enough to infect the entire network? Further by a virus known existing ha several years?

How to prevent viruses not recognized by Sophos, create major problems, is to isolate the virus in order to let him neutered?

Thank you all!

:37715


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  • Hello ivanildogalvao,

    I agree, as said, that the missed updates don't explain the W32/Chir outbreak. You probably no longer have a sample of this threat but perhaps at least some of the logs, so please contact Support directly as there might be still some useful evidence.

    Christian 

    :37735
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  • Hello ivanildogalvao,

    I agree, as said, that the missed updates don't explain the W32/Chir outbreak. You probably no longer have a sample of this threat but perhaps at least some of the logs, so please contact Support directly as there might be still some useful evidence.

    Christian 

    :37735
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