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Unable to authorize application

Michael_Mc

Hi - I use a Teacher/Tutor application here called AB Tutor. It monitors the client and allows the teacher to view/control the student PC. The client often gets updated and Sophos generally picks it up as an unathorized application. However I can't get the clients (S10 on XPSP3) to allow the application today. It won't do it remotely from SEC (4.5.0.9 on Server2003) either. I have always added the client exe to the Authorization Manager (it's listed multiple times within "Suspicious Behaviour" and I've always added all ABClient.exe to the allowed applications side) I'm also receiving Event Decode Unavailable on the same clients too (about 20 clients) Really annoying! Anyone any ideas please?

:24713


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  • 0
    I've just spoken to support and the issue with my clients reporting issues with web protection is an issue with the Web Protection and what it attempts to insert into winsock. This conflicts with the transparent ISA server I have and therefore produces this error. Sophos are very aware of this issue and it's to be fixed in an upcoming release (He thinks August with v10.6). Temp fix is to disable WP within EC and roll out the policy change (reboot needed on clients). Great to know it's not just me and Sophos are aware of the problem.
    :24851
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  • 0
    I've just spoken to support and the issue with my clients reporting issues with web protection is an issue with the Web Protection and what it attempts to insert into winsock. This conflicts with the transparent ISA server I have and therefore produces this error. Sophos are very aware of this issue and it's to be fixed in an upcoming release (He thinks August with v10.6). Temp fix is to disable WP within EC and roll out the policy change (reboot needed on clients). Great to know it's not just me and Sophos are aware of the problem.
    :24851
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