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Unable to authorize application

Michael_Mc

Hi - I use a Teacher/Tutor application here called AB Tutor. It monitors the client and allows the teacher to view/control the student PC. The client often gets updated and Sophos generally picks it up as an unathorized application. However I can't get the clients (S10 on XPSP3) to allow the application today. It won't do it remotely from SEC (4.5.0.9 on Server2003) either. I have always added the client exe to the Authorization Manager (it's listed multiple times within "Suspicious Behaviour" and I've always added all ABClient.exe to the allowed applications side) I'm also receiving Event Decode Unavailable on the same clients too (about 20 clients) Really annoying! Anyone any ideas please?

:24713


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    Hello Michael,

    as for Event Decode Unavailable - what is the undecoded error you receive?

    I can't get the clients to allow the application

    You mean you add it to the Authorized list but it is still detected? What's the name of the detection(s), eg. SUS/ (note that it might trigger in different categories)

    it's listed multiple times

    These are specific instances (versions) of the program in question. If you hover the mouse over an entry you'll see the details.

    Sending in the application for analysis is an option. Under certain circumstances it is possible to get an application "white listed".

    Christian 

    :24715
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  • 0

    Hello Michael,

    as for Event Decode Unavailable - what is the undecoded error you receive?

    I can't get the clients to allow the application

    You mean you add it to the Authorized list but it is still detected? What's the name of the detection(s), eg. SUS/ (note that it might trigger in different categories)

    it's listed multiple times

    These are specific instances (versions) of the program in question. If you hover the mouse over an entry you'll see the details.

    Sending in the application for analysis is an option. Under certain circumstances it is possible to get an application "white listed".

    Christian 

    :24715
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