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enterprise console will not update

cptjck28

Hi.

The enterprise console will not update and hasent snice november. When i look at the logviewer.exe.  I see

12/3/2014 10:49:57 AM Error Decoding of product release Sophos Update Manager version RECOMMENDED was not done because the synchronization failed.

12/3/2014 10:49:57 AM Error Version information for product 'Sophos Update Manager' was not gathered by dispatcher 'DispatcherPrograms-2014-12-03T18-49-29-3', as the last synchronization of that product failed.

We are using sophos enterprise console 5.2.2 on server windows server 2008 r2 

Thanks for the help in advance 

:55026


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  • 0

    check the system.xml and the registry they both have the same username and password and  it looks like the sophos account is being lock out.  I check the password in AD and  used UpdateManagerHelper -c with and without the password being obfuscationed. I am able to download the .dat files manually. Now gettign the error 12/4/2014 1:34:20 PM Error Decode operation failed with an unexpected error. Details: Failed to read customer file content.

    :55042
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  • 0

    check the system.xml and the registry they both have the same username and password and  it looks like the sophos account is being lock out.  I check the password in AD and  used UpdateManagerHelper -c with and without the password being obfuscationed. I am able to download the .dat files manually. Now gettign the error 12/4/2014 1:34:20 PM Error Decode operation failed with an unexpected error. Details: Failed to read customer file content.

    :55042
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