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enterprise console will not update

cptjck28

Hi.

The enterprise console will not update and hasent snice november. When i look at the logviewer.exe.  I see

12/3/2014 10:49:57 AM Error Decoding of product release Sophos Update Manager version RECOMMENDED was not done because the synchronization failed.

12/3/2014 10:49:57 AM Error Version information for product 'Sophos Update Manager' was not gathered by dispatcher 'DispatcherPrograms-2014-12-03T18-49-29-3', as the last synchronization of that product failed.

We are using sophos enterprise console 5.2.2 on server windows server 2008 r2 

Thanks for the help in advance 

:55026


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    Hello cptjck28,

    you have to locate the initial error which is further down. I'd expect something like Error Synchronize operation failed when synchronizing ..., it could be something else but as \Working isn't populated this seems to be the most likely.

    If the Logviewer doesn't have helpful details please check the SUMTrace... log. Search for a line containing [ActionSyncSupplements] and ending with started.... Form there work down - the line with the initial error should be obvious.

    Christian

    :55036
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  • 0

    Hello cptjck28,

    you have to locate the initial error which is further down. I'd expect something like Error Synchronize operation failed when synchronizing ..., it could be something else but as \Working isn't populated this seems to be the most likely.

    If the Logviewer doesn't have helpful details please check the SUMTrace... log. Search for a line containing [ActionSyncSupplements] and ending with started.... Form there work down - the line with the initial error should be obvious.

    Christian

    :55036
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