enterprise console will not update

Question

Hi.

The enterprise console will not update and hasent snice november. When i look at the logviewer.exe. I see

12/3/2014 10:49:57 AM Error Decoding of product release Sophos Update Manager version RECOMMENDED was not done because the synchronization failed.

12/3/2014 10:49:57 AM Error Version information for product 'Sophos Update Manager' was not gathered by dispatcher 'DispatcherPrograms-2014-12-03T18-49-29-3', as the last synchronization of that product failed.

We are using sophos enterprise console 5.2.2 on server windows server 2008 r2

Thanks for the help in advance

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cptjck28 · Accepted Answer

Yes it now working. I had to manually reenter the username and reobfuscate the password then put them in the System.xml file and the registry and then set the sophos update manager service to use the sophos update account.. Then restart service and it would downloaded the binaries then change the service account back to local system. I also had to add the sophos update account to the folder ACL and reenter my subscripton account detials  :55092