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Problem with auto-upgrade to 10.3

Hi,

A number of our Windows 8 machines that were running 10.2 updated themselves yesterday to 10.3.1. However, 5 now have errors saying 'Failed to install SAVXP: The MSI has failed'. I cannot re-protect them as it says 'The applied software subscription does not contain software this computer can use'.

The group of computers were assigned to the 10.2 recommended subscription but this has changed its self to 'Recommended'.

What do I get these machines running a stable version of Sophos? Can I roll back to 10.2 easily?

Thanks,

Mike

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0 QC over 12 years ago

Hello Mike,
perhaps Sophos Anti-Virus CustomActions log shows 'Error opening Windows key' can help (although you say the permissions are identical). In addition please check if there is indeed a number of leftovers, you should be able to delete them after a reboot.
What about the Protect computers issue?
Christian
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0 QC over 12 years ago

Hello Mike,
perhaps Sophos Anti-Virus CustomActions log shows 'Error opening Windows key' can help (although you say the permissions are identical). In addition please check if there is indeed a number of leftovers, you should be able to delete them after a reboot.
What about the Protect computers issue?
Christian
:44459
Cancel
Vote Up 0 Vote Down

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