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Problem with auto-upgrade to 10.3

RogueViper

Hi,

A number of our Windows 8 machines that were running 10.2 updated themselves yesterday to 10.3.1. However, 5 now have errors saying 'Failed to install SAVXP: The MSI has failed'. I cannot re-protect them as it says 'The applied software subscription does not contain software this computer can use'. 

The group of computers were assigned to the 10.2 recommended subscription but this has changed its self to 'Recommended'. 

What do I get these machines running a stable version of Sophos? Can I roll back to 10.2 easily?

Thanks,

Mike

:44447


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Parents
  • 0

    A snippet of the 'CustomActions Log' log shows:

    2013-10-24 11:34:36 Error deleting file: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured.dll.stf00 with error: Access is denied.
    .
    2013-10-24 11:34:36 Error deleting file: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured.dll.stf13 with error: Access is denied.
    .
    2013-10-24 11:34:36 Error deleting file: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured.dll.stf14 with error: Access is denied.
    .
    2013-10-24 11:34:36 Error deleting file: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured.dll.stf15 with error: Access is denied.
    .
    2013-10-24 11:34:36 Error deleting file: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured.dll.stf25 with error: Access is denied.
    .
    2013-10-24 11:34:36 Error deleting file: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured.dll.stf31 with error: Access is denied.
    .
    2013-10-24 11:34:36 Error deleting file: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured.dll.stf34 with error: Access is denied.
    .
    2013-10-24 11:34:36 Error deleting file: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured.dll.stf82 with error: Access is denied.
    .
    2013-10-24 11:34:36 Error deleting file: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured.dll.stf94 with error: Access is denied.
    .
    2013-10-24 11:34:36 Error deleting file: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured.dll.stf96 with error: Access is denied.
    .
    2013-10-24 11:34:36 Error deleting file: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured.dll.stf99 with error: Access is denied.
    .
    2013-10-24 11:34:36 Error deleting file: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured_x64.dll.stf00 with error: Access is denied.
    .
    2013-10-24 11:34:36 DeleteOtherFiles: GetRidOfExistingDetoured - C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured.dll detoured exists, proceeding to rename it & mark for delete.
    2013-10-24 11:34:36 DeleteOtherFiles: GetRidOfExistingDetoured(C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured.dll): Failed to rename C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured.dll: maximum allowed temporary extension reached
    2013-10-24 11:34:36 DeleteOtherFiles: PROCESSOR_ARCHITECTURE environment variable is: AMD64
    2013-10-24 11:34:36 DeleteOtherFiles: GetRidOfExistingDetoured - C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured_x64.dll detoured exists, proceeding to rename it & mark for delete.
    2013-10-24 11:34:36 DeleteOtherFiles: GetRidOfExistingDetoured - C:\Program Files (x86)\Sophos\Sophos Anti-Virus\detoured.dll does not exist, no further action.
    2013-10-24 11:34:36 DeleteOtherFiles: Deleting config file folder
    2013-10-24 11:34:36 DeleteOtherFiles: Failed to delete config folder, 2
    2013-10-24 11:34:36 DeleteOtherFiles: Action succeeded
    2013-10-24 11:34:36 ForceDeleteFiles: Action started
    2013-10-24 11:34:36 ForceDeleteFiles: Error deleting DesktopMessaging registry key. Returned error was: The system cannot find the file specified.

    2013-10-24 11:34:36 ForceDeleteFiles: Action succeeded
    2013-10-24 11:34:36 RunErrorScripts: Action started
    2013-10-24 11:34:36 RunErrorScripts: Action succeeded
    2013-10-24 11:34:36 RestoreMovedFiles: Action started
    2013-10-24 11:34:36 RestoreMovedFiles: RestoreMovedFiles(): Failed to rename C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured.dll: maximum allowed temporary extension reached
    2013-10-24 11:34:36 RestoreMovedFiles: Action succeeded
    2013-10-24 11:34:36 SetUpdateFailed: Action started
    2013-10-24 11:34:36 SetUpdateFailed: Unable to create an instance of ComponentManager - SystemInformation cannot be informed of end of update
    2013-10-24 11:34:36 SetUpdateFailed: Action succeeded

    ----------------------------------------


    Interestingly, one of the five resolved itself without any intervention. All the PCs are exact clones of each other, there are no difference in registery permissions vs ones that have updated successfully. 

    Mike

    :44453
Reply
  • 0

    A snippet of the 'CustomActions Log' log shows:

    2013-10-24 11:34:36 Error deleting file: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured.dll.stf00 with error: Access is denied.
    .
    2013-10-24 11:34:36 Error deleting file: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured.dll.stf13 with error: Access is denied.
    .
    2013-10-24 11:34:36 Error deleting file: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured.dll.stf14 with error: Access is denied.
    .
    2013-10-24 11:34:36 Error deleting file: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured.dll.stf15 with error: Access is denied.
    .
    2013-10-24 11:34:36 Error deleting file: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured.dll.stf25 with error: Access is denied.
    .
    2013-10-24 11:34:36 Error deleting file: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured.dll.stf31 with error: Access is denied.
    .
    2013-10-24 11:34:36 Error deleting file: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured.dll.stf34 with error: Access is denied.
    .
    2013-10-24 11:34:36 Error deleting file: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured.dll.stf82 with error: Access is denied.
    .
    2013-10-24 11:34:36 Error deleting file: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured.dll.stf94 with error: Access is denied.
    .
    2013-10-24 11:34:36 Error deleting file: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured.dll.stf96 with error: Access is denied.
    .
    2013-10-24 11:34:36 Error deleting file: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured.dll.stf99 with error: Access is denied.
    .
    2013-10-24 11:34:36 Error deleting file: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured_x64.dll.stf00 with error: Access is denied.
    .
    2013-10-24 11:34:36 DeleteOtherFiles: GetRidOfExistingDetoured - C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured.dll detoured exists, proceeding to rename it & mark for delete.
    2013-10-24 11:34:36 DeleteOtherFiles: GetRidOfExistingDetoured(C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured.dll): Failed to rename C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured.dll: maximum allowed temporary extension reached
    2013-10-24 11:34:36 DeleteOtherFiles: PROCESSOR_ARCHITECTURE environment variable is: AMD64
    2013-10-24 11:34:36 DeleteOtherFiles: GetRidOfExistingDetoured - C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured_x64.dll detoured exists, proceeding to rename it & mark for delete.
    2013-10-24 11:34:36 DeleteOtherFiles: GetRidOfExistingDetoured - C:\Program Files (x86)\Sophos\Sophos Anti-Virus\detoured.dll does not exist, no further action.
    2013-10-24 11:34:36 DeleteOtherFiles: Deleting config file folder
    2013-10-24 11:34:36 DeleteOtherFiles: Failed to delete config folder, 2
    2013-10-24 11:34:36 DeleteOtherFiles: Action succeeded
    2013-10-24 11:34:36 ForceDeleteFiles: Action started
    2013-10-24 11:34:36 ForceDeleteFiles: Error deleting DesktopMessaging registry key. Returned error was: The system cannot find the file specified.

    2013-10-24 11:34:36 ForceDeleteFiles: Action succeeded
    2013-10-24 11:34:36 RunErrorScripts: Action started
    2013-10-24 11:34:36 RunErrorScripts: Action succeeded
    2013-10-24 11:34:36 RestoreMovedFiles: Action started
    2013-10-24 11:34:36 RestoreMovedFiles: RestoreMovedFiles(): Failed to rename C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured.dll: maximum allowed temporary extension reached
    2013-10-24 11:34:36 RestoreMovedFiles: Action succeeded
    2013-10-24 11:34:36 SetUpdateFailed: Action started
    2013-10-24 11:34:36 SetUpdateFailed: Unable to create an instance of ComponentManager - SystemInformation cannot be informed of end of update
    2013-10-24 11:34:36 SetUpdateFailed: Action succeeded

    ----------------------------------------


    Interestingly, one of the five resolved itself without any intervention. All the PCs are exact clones of each other, there are no difference in registery permissions vs ones that have updated successfully. 

    Mike

    :44453
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