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Problem with auto-upgrade to 10.3

Hi,

A number of our Windows 8 machines that were running 10.2 updated themselves yesterday to 10.3.1. However, 5 now have errors saying 'Failed to install SAVXP: The MSI has failed'. I cannot re-protect them as it says 'The applied software subscription does not contain software this computer can use'.

The group of computers were assigned to the 10.2 recommended subscription but this has changed its self to 'Recommended'.

What do I get these machines running a stable version of Sophos? Can I roll back to 10.2 easily?

Thanks,

Mike

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0 QC over 12 years ago

Hello Mike,
Failed to install SAVXP: The MSI has failed
the logs (Sophos Anti-Virus ...) in %Windir%\TEMP should have specific information about the error.
The applied software subscription does not contain software this computer can use
Are these perhaps Windows 8 and do you have an "older" SEC version? I get this error when trying to Protect a Windows 8 machine from SEC5.0.
Christian
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0 QC over 12 years ago

Hello Mike,
Failed to install SAVXP: The MSI has failed
the logs (Sophos Anti-Virus ...) in %Windir%\TEMP should have specific information about the error.
The applied software subscription does not contain software this computer can use
Are these perhaps Windows 8 and do you have an "older" SEC version? I get this error when trying to Protect a Windows 8 machine from SEC5.0.
Christian
:44449
Cancel
Vote Up 0 Vote Down

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