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Installation of RMSMT Failed!

rkymtnhigh

I've been trying to reinstall Sophos on a Windows Server 2008 R2 Server.

The RMS did not uninstall completely, and I needed to remove some registry keys to install the new Agent.

Once installed, the updates fail and when looking in the logs it points to not being able to install the RMS.

In the install log for the RMS, I see the following:

Install from:[C:\ProgramData\Sophos\AutoUpdate\cache\rms]
Install to :[(null)]
MsiPackagePath: [C:\ProgramData\Sophos\AutoUpdate\cache\rms\Sophos Remote Management System.msi].
Result of loading C:\Program Files (x86)\Sophos\AutoUpdate\SAUConfigDLL.dll is: [6ff70000]
LOGIC: Installed version is less than 4 (minor upgrade is n/a).
LOGIC: Unistall needed
Uninstallation of installed RMS required
UNINSTALL: Using backup path C:\ProgramData\Sophos\AutoUpdate\cache\rms\installer_backup
RMS-BACKUP: Starting back up...
RMS-BACKUP: Get list of processes and services to stop.
RMS-BACKUP: Retrieved [].
RMS-BACKUP: Parsed WaitForProcesses and ListOfServices - OK.
RMS-BACKUP: Try to stop services.
RMS-BACKUP: Stopped services with ServiceController() - OK.
RMS-BACKUP: Waiting for processes to disappear.
RMS-BACKUP: Waited for processes - OK.
RMS-BACKUP: Retrieving the CommonAppData folder.
RMS-BACKUP: Retrieved source: [C:\ProgramData\Sophos\Remote Management System\3].
RMS-BACKUP: Retrieved backup: [C:\ProgramData\Sophos\AutoUpdate\cache\rms\installer_backup].
RMS-BACKUP: Directory: [C:\ProgramData\Sophos\AutoUpdate\cache\rms\installer_backup] existed.
RMS-BACKUP: Network Report: [C:\ProgramData\Sophos\AutoUpdate\cache\rms\installer_backup\Router\NetworkReport] existed. Erasing from the backup set.
RMS-BACKUP: Backing up registry content
Running Command: regedit /E "C:\ProgramData\Sophos\AutoUpdate\cache\rms\installer_backup_reg\rms_registry.reg" "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Sophos\Remote Management System"
Command returned 0
Running Command: regedit /E "C:\ProgramData\Sophos\AutoUpdate\cache\rms\installer_backup_reg\messaging_registry.reg" "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Sophos\Messaging System"
Command returned 0
UNINSTALL: Preserving cac.pem and mrinit.conf files

I don't see the RMS in the Add/Remove Programs wizard.

Any help is greatly appreciated.

RMH

:57729


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  • 0

    Hello RMH,

    I receive the same result when reinstalling

    that's, uh, a little bit surprising. It goes through the same upgrade logic, i.e. writes these RMS-BACKUP messages to the log? If so, I have no idea from which piece of information it gets the idea that an uninstall is required.

    all those options are greyed out

    might be that the trial doesn't give you these options.

    All I can say that it seems to be done by RMS' setup.dll, whether it's a black box or could be instructed to be more verbose I don't know. Guess you'd need help from Support - trial or not, it doesn't seem to be a very complex problem. Sadly I've fortunately not encountered this issue.

    Christian

    :57764
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  • 0

    Hello RMH,

    I receive the same result when reinstalling

    that's, uh, a little bit surprising. It goes through the same upgrade logic, i.e. writes these RMS-BACKUP messages to the log? If so, I have no idea from which piece of information it gets the idea that an uninstall is required.

    all those options are greyed out

    might be that the trial doesn't give you these options.

    All I can say that it seems to be done by RMS' setup.dll, whether it's a black box or could be instructed to be more verbose I don't know. Guess you'd need help from Support - trial or not, it doesn't seem to be a very complex problem. Sadly I've fortunately not encountered this issue.

    Christian

    :57764
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