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Laptop hanging on auto-update when first switched on

RogueViper

Hi all,

One of my laptop users has been having issues with his laptop taking a long time to perform an auto-update first thing in the morning. Generally for the first 15 minutes the user cannot carry on working until the update completes. Outlook seems to freeze and other applications hang. The laptop is fairly old, but has plenty of memory and hard drive space. 

I've copied and pasted a snippet of the autoupdate log and it does seem to show the process hanging (from start to finish it takes 20 minutes):

Trace(2012-Sep-10 08:28:10): CIDUpdate(SyncProduct.Start): SAVXP, http://***********/sophos/CIDs/S001/SAVSCFXP/
Trace(2012-Sep-10 08:28:10): CIDUpdateLocation::Sync - Updating from http CID: http://************/sophos/CIDs/S001/SAVSCFXP/savxp
Trace(2012-Sep-10 08:28:10): CIDSync(CidSyncMessage):
Trace(2012-Sep-10 08:28:12): CIDSync(CidSyncMessage): zbot-ciw.ide
Trace(2012-Sep-10 08:28:12): CIDSync(CidSyncMessage): ranso-iq.ide

Trace(2012-Sep-10 08:32:57): CIDSync(CidSyncMessage): agen-xjp.ide
Trace(2012-Sep-10 08:32:57): CIDSync(CidSyncMessage): agen-xsa.ide

*************************************
Trace(2012-Sep-10 08:40:21): CIDSyncCallback, SynchronisationTerminated - Code = 0
Trace(2012-Sep-10 08:40:22): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\Program Files\Sophos\AutoUpdate\cache\savxp.map
Trace(2012-Sep-10 08:48:16): CIDUpdateLocation::SyncProduct - Product Checksum: b931696e5aa9b1f3f8130e491d60d4be
Trace(2012-Sep-10 08:48:17): CIDUpdate(PrimarySuccess):
Trace(2012-Sep-10 08:48:18): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2012-Sep-10 08:48:18): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate
Trace(2012-Sep-10 08:48:18): CIDUpdate(SyncProduct.Start): Sophos AutoUpdate, http://************/sophos/CIDs/S001/SAVSCFXP/
Trace(2012-Sep-10 08:48:19): Checksum found in master.upd matches cached cidsync.upd : bf9b3c06. Skipping download
Trace(2012-Sep-10 08:48:19): CIDUpdate(PrimarySuccess):
Trace(2012-Sep-10 08:48:20): ALUpdate(DownloadEnded):

:29307


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  • 0

    Good point, Matt. The effect should be the same for all updates if this were the only cause. As an aside: call it a folly, call it a mannerism of mine - I use to make the system+user drive unreasonably small (<32GB for XP) and to fill it up to the point where I have to move files between volumes for larger software updates (read: less than 3% freespace). Defrag ...  defrag ... guess it'd refuse to start analysis. No problem at all with AutoUpdate or its performance though. 

    Christian

    :29351
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  • 0

    Good point, Matt. The effect should be the same for all updates if this were the only cause. As an aside: call it a folly, call it a mannerism of mine - I use to make the system+user drive unreasonably small (<32GB for XP) and to fill it up to the point where I have to move files between volumes for larger software updates (read: less than 3% freespace). Defrag ...  defrag ... guess it'd refuse to start analysis. No problem at all with AutoUpdate or its performance though. 

    Christian

    :29351
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