Hi all,
One of my laptop users has been having issues with his laptop taking a long time to perform an auto-update first thing in the morning. Generally for the first 15 minutes the user cannot carry on working until the update completes. Outlook seems to freeze and other applications hang. The laptop is fairly old, but has plenty of memory and hard drive space.
I've copied and pasted a snippet of the autoupdate log and it does seem to show the process hanging (from start to finish it takes 20 minutes):
Trace(2012-Sep-10 08:28:10): CIDUpdate(SyncProduct.Start): SAVXP, http://***********/sophos/CIDs/S001/SAVSCFXP/
Trace(2012-Sep-10 08:28:10): CIDUpdateLocation::Sync - Updating from http CID: http://************/sophos/CIDs/S001/SAVSCFXP/savxp
Trace(2012-Sep-10 08:28:10): CIDSync(CidSyncMessage):
Trace(2012-Sep-10 08:28:12): CIDSync(CidSyncMessage): zbot-ciw.ide
Trace(2012-Sep-10 08:28:12): CIDSync(CidSyncMessage): ranso-iq.ide
Trace(2012-Sep-10 08:32:57): CIDSync(CidSyncMessage): agen-xjp.ide
Trace(2012-Sep-10 08:32:57): CIDSync(CidSyncMessage): agen-xsa.ide
*************************************
Trace(2012-Sep-10 08:40:21): CIDSyncCallback, SynchronisationTerminated - Code = 0
Trace(2012-Sep-10 08:40:22): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\Program Files\Sophos\AutoUpdate\cache\savxp.map
Trace(2012-Sep-10 08:48:16): CIDUpdateLocation::SyncProduct - Product Checksum: b931696e5aa9b1f3f8130e491d60d4be
Trace(2012-Sep-10 08:48:17): CIDUpdate(PrimarySuccess):
Trace(2012-Sep-10 08:48:18): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2012-Sep-10 08:48:18): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate
Trace(2012-Sep-10 08:48:18): CIDUpdate(SyncProduct.Start): Sophos AutoUpdate, http://************/sophos/CIDs/S001/SAVSCFXP/
Trace(2012-Sep-10 08:48:19): Checksum found in master.upd matches cached cidsync.upd : bf9b3c06. Skipping download
Trace(2012-Sep-10 08:48:19): CIDUpdate(PrimarySuccess):
Trace(2012-Sep-10 08:48:20): ALUpdate(DownloadEnded):
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