Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 12 replies
  • Subscribers 1 subscriber
  • Views 2701 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

just a normal person, please help

tracey

hi all,

i'm a uni student who gets sophos through my uni. i have been affected by the false positive issue and moved the files before i knew that it was a 'fake' problem. i now can't get autoupdate to work at all, and can't uninstall sophos. i have tried using the script given by sophos but it didn't work and to be honest it's all getting well above my level of computer knowledge - i don't mind using dos commands but i'm not at all good with the errors it's generating. i realise there have been lots of questions about this issue earlier but couldn't see any easyish solution - if anyone could help i would be so grateful.

thanks.

:32611


This thread was automatically locked due to age.
Parents
  • 0

    hi thanks for all your help so far.

    i'm running windows vista.

    jak i've tried doing what you suggested and i'm now getting a new error message. i'm hoping that this is progress!

    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Users\tracey>cd c:\

    c:\>cscript //nologo FixUpdate.vbs /fixIssues:true /username:12038347 /password:
    ********
    Version 4.3
    Fix issues enabled.
    No CID specified as a command line argument, using the detected CID location: ht
    tp://sophos.brookes.ac.uk/ES/Unmanaged_XP/
    IDE that fixes issue is present.
    Update did not receive newer IDEs.
    Stopping SAV service
    Deleting Quarantine.xml file
    Script encountered an error, details:
    Number = 70
    Description = Permission denied
    Failed to delete quarantine file C:\ProgramData\Sophos\Sophos Anti-Virus\Config\
    Quarantine.xml
    SAU files missing from the program files directory
    Writing false positive detections list to .\2012-9-24_15-41-17_001-FalsePosAll.t
    xt
    c:\FixUpdate.vbs(480, 13) Microsoft VBScript runtime error: Permission denied

    :32759
Reply
  • 0

    hi thanks for all your help so far.

    i'm running windows vista.

    jak i've tried doing what you suggested and i'm now getting a new error message. i'm hoping that this is progress!

    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Users\tracey>cd c:\

    c:\>cscript //nologo FixUpdate.vbs /fixIssues:true /username:12038347 /password:
    ********
    Version 4.3
    Fix issues enabled.
    No CID specified as a command line argument, using the detected CID location: ht
    tp://sophos.brookes.ac.uk/ES/Unmanaged_XP/
    IDE that fixes issue is present.
    Update did not receive newer IDEs.
    Stopping SAV service
    Deleting Quarantine.xml file
    Script encountered an error, details:
    Number = 70
    Description = Permission denied
    Failed to delete quarantine file C:\ProgramData\Sophos\Sophos Anti-Virus\Config\
    Quarantine.xml
    SAU files missing from the program files directory
    Writing false positive detections list to .\2012-9-24_15-41-17_001-FalsePosAll.t
    xt
    c:\FixUpdate.vbs(480, 13) Microsoft VBScript runtime error: Permission denied

    :32759
Children
No Data