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just a normal person, please help

tracey

hi all,

i'm a uni student who gets sophos through my uni. i have been affected by the false positive issue and moved the files before i knew that it was a 'fake' problem. i now can't get autoupdate to work at all, and can't uninstall sophos. i have tried using the script given by sophos but it didn't work and to be honest it's all getting well above my level of computer knowledge - i don't mind using dos commands but i'm not at all good with the errors it's generating. i realise there have been lots of questions about this issue earlier but couldn't see any easyish solution - if anyone could help i would be so grateful.

thanks.

:32611


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    Hello again,

    If you open up services by running "services.msc" (start - run - type: "services,msc"), can you manually stop the Sophos Anti-Virus Service?

    Otherwise, you could try opening up Task Manager (start - run - type: taskmgr.exe), switch to the "processes" tab, find savservice.exe and end the process.

    Then try running the command again, i.e.

    cscript //nologo FixUpdate.vbs /fixIssues:true /username:myUser /password:myPassword

    where you need to substitute myUser and myPassword in the above command with whatever credentials are required to access:

    http://sophos.brookes.ac.uk/ES/Unmanaged_XP/

    Out of interest, what OS are you running?

    Regards,

    Jak

    :32641
Reply
  • 0

    Hello again,

    If you open up services by running "services.msc" (start - run - type: "services,msc"), can you manually stop the Sophos Anti-Virus Service?

    Otherwise, you could try opening up Task Manager (start - run - type: taskmgr.exe), switch to the "processes" tab, find savservice.exe and end the process.

    Then try running the command again, i.e.

    cscript //nologo FixUpdate.vbs /fixIssues:true /username:myUser /password:myPassword

    where you need to substitute myUser and myPassword in the above command with whatever credentials are required to access:

    http://sophos.brookes.ac.uk/ES/Unmanaged_XP/

    Out of interest, what OS are you running?

    Regards,

    Jak

    :32641
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