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just a normal person, please help

tracey

hi all,

i'm a uni student who gets sophos through my uni. i have been affected by the false positive issue and moved the files before i knew that it was a 'fake' problem. i now can't get autoupdate to work at all, and can't uninstall sophos. i have tried using the script given by sophos but it didn't work and to be honest it's all getting well above my level of computer knowledge - i don't mind using dos commands but i'm not at all good with the errors it's generating. i realise there have been lots of questions about this issue earlier but couldn't see any easyish solution - if anyone could help i would be so grateful.

thanks.

:32611


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    Hello Tracy, apologies for not getting back to you regarding this issue sooner. Support and Engineering are looking into the cases where the tools have not worked so far and working on solutions for these issues. This is taking longer than we would like but please keep an eye on the advisory page for updates on new tools or solutions. 

    For now providing the "Sophos anti-virus" service is still running on your system you should be protected against known threats prior to the update event on your system but will be missing later identity files. Obviously while your system is in this state i would recommend being very cautious about clicking on links in emails etc. as recommended in our NakedSecurity articles. Once again we can only apologies for the frustration and concern due to this incident.

    :32637
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  • 0

    Hello Tracy, apologies for not getting back to you regarding this issue sooner. Support and Engineering are looking into the cases where the tools have not worked so far and working on solutions for these issues. This is taking longer than we would like but please keep an eye on the advisory page for updates on new tools or solutions. 

    For now providing the "Sophos anti-virus" service is still running on your system you should be protected against known threats prior to the update event on your system but will be missing later identity files. Obviously while your system is in this state i would recommend being very cautious about clicking on links in emails etc. as recommended in our NakedSecurity articles. Once again we can only apologies for the frustration and concern due to this incident.

    :32637
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