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just a normal person, please help

tracey

hi all,

i'm a uni student who gets sophos through my uni. i have been affected by the false positive issue and moved the files before i knew that it was a 'fake' problem. i now can't get autoupdate to work at all, and can't uninstall sophos. i have tried using the script given by sophos but it didn't work and to be honest it's all getting well above my level of computer knowledge - i don't mind using dos commands but i'm not at all good with the errors it's generating. i realise there have been lots of questions about this issue earlier but couldn't see any easyish solution - if anyone could help i would be so grateful.

thanks.

:32611


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    HI Tracey,

    So your update location is:

    http://sophos.brookes.ac.uk/ES/Unmanaged_XP/

    this was detected by the script when you didn't specify the update location.

    This location (if you go to it in a browser) seems to require authentication (your may need to ask your admin for the credentials if you don't recognise the account in the iconn.cfg file I mentioned before)

    So the command you need to run is:

    cscript //nologo FixUpdate.vbs /fixIssues:true /username:myUser /password:myPassword

    where you substitute myUser and myPassword in the above command with whatever credentials are required to access:

    http://sophos.brookes.ac.uk/ES/Unmanaged_XP/

    That being said you are getting the error message:

    "Failed to stop service with error: 2"  which translates to: "The system cannot find the file specified."

    The service (you can run services.msc to see al the services on the computer) in question is called "Sophos Anti-Virus" and the file the script is talking about would typically reside in:

    "C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SavService.exe"

    or

    "C:\Program Files\Sophos\Sophos Anti-Virus\SavService.exe"

    so this is missing?

    Did you remove Sophos Anti-Virus from the computer?

    Regards,

    jak

    :32633
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  • 0

    HI Tracey,

    So your update location is:

    http://sophos.brookes.ac.uk/ES/Unmanaged_XP/

    this was detected by the script when you didn't specify the update location.

    This location (if you go to it in a browser) seems to require authentication (your may need to ask your admin for the credentials if you don't recognise the account in the iconn.cfg file I mentioned before)

    So the command you need to run is:

    cscript //nologo FixUpdate.vbs /fixIssues:true /username:myUser /password:myPassword

    where you substitute myUser and myPassword in the above command with whatever credentials are required to access:

    http://sophos.brookes.ac.uk/ES/Unmanaged_XP/

    That being said you are getting the error message:

    "Failed to stop service with error: 2"  which translates to: "The system cannot find the file specified."

    The service (you can run services.msc to see al the services on the computer) in question is called "Sophos Anti-Virus" and the file the script is talking about would typically reside in:

    "C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SavService.exe"

    or

    "C:\Program Files\Sophos\Sophos Anti-Virus\SavService.exe"

    so this is missing?

    Did you remove Sophos Anti-Virus from the computer?

    Regards,

    jak

    :32633
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