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just a normal person, please help

tracey

hi all,

i'm a uni student who gets sophos through my uni. i have been affected by the false positive issue and moved the files before i knew that it was a 'fake' problem. i now can't get autoupdate to work at all, and can't uninstall sophos. i have tried using the script given by sophos but it didn't work and to be honest it's all getting well above my level of computer knowledge - i don't mind using dos commands but i'm not at all good with the errors it's generating. i realise there have been lots of questions about this issue earlier but couldn't see any easyish solution - if anyone could help i would be so grateful.

thanks.

:32611


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    i have tried various lines for the command prompt and this is what it is coming up with. thanks so much for the help :)

    C:\>cscript //nologo FixUpdate.vbs /fixIssues:true
    Version 4.3
    Fix issues enabled.
    No CID specified as a command line argument, using the detected CID location: ht
    tp://sophos.brookes.ac.uk/ES/Unmanaged_XP/
    IDE that fixes issue is present.
    Update did not receive newer IDEs.
    Stopping SAV service
    Failed to stop service with error: 2
    Failed to stop SAV service

    C:\>cscript //nologo FixUpdate.vbs /fixIssues:true /cid:\\server\sophosupdate\ci
    ds\s141\savscfxp
    Version 4.3
    Fix issues enabled.
    Overriding default CID http://sophos.brookes.ac.uk/ES/Unmanaged_XP/ with CID \\s
    erver\sophosupdate\cids\s141\savscfxp
    CID passed at command line is inaccessible, argument value is: \\server\sophosup
    date\cids\s141\savscfxp
    Specify /Help to display command line options

    C:\>cscript //nologo FixUpdate.vbs /fixIssues:true /cid:http://server/sophosupda
    te/cids/s141/savscfxp /username:myUser /password:myPassword
    Version 4.3
    Fix issues enabled.
    Overriding default CID http://sophos.brookes.ac.uk/ES/Unmanaged_XP/ with CID htt
    p://server/sophosupdate/cids/s141/savscfxp
    IDE that fixes issue is present.
    Update did not receive newer IDEs.
    Stopping SAV service
    Failed to stop service with error: 2
    Failed to stop SAV service

    :32629
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  • 0

    i have tried various lines for the command prompt and this is what it is coming up with. thanks so much for the help :)

    C:\>cscript //nologo FixUpdate.vbs /fixIssues:true
    Version 4.3
    Fix issues enabled.
    No CID specified as a command line argument, using the detected CID location: ht
    tp://sophos.brookes.ac.uk/ES/Unmanaged_XP/
    IDE that fixes issue is present.
    Update did not receive newer IDEs.
    Stopping SAV service
    Failed to stop service with error: 2
    Failed to stop SAV service

    C:\>cscript //nologo FixUpdate.vbs /fixIssues:true /cid:\\server\sophosupdate\ci
    ds\s141\savscfxp
    Version 4.3
    Fix issues enabled.
    Overriding default CID http://sophos.brookes.ac.uk/ES/Unmanaged_XP/ with CID \\s
    erver\sophosupdate\cids\s141\savscfxp
    CID passed at command line is inaccessible, argument value is: \\server\sophosup
    date\cids\s141\savscfxp
    Specify /Help to display command line options

    C:\>cscript //nologo FixUpdate.vbs /fixIssues:true /cid:http://server/sophosupda
    te/cids/s141/savscfxp /username:myUser /password:myPassword
    Version 4.3
    Fix issues enabled.
    Overriding default CID http://sophos.brookes.ac.uk/ES/Unmanaged_XP/ with CID htt
    p://server/sophosupdate/cids/s141/savscfxp
    IDE that fixes issue is present.
    Update did not receive newer IDEs.
    Stopping SAV service
    Failed to stop service with error: 2
    Failed to stop SAV service

    :32629
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