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just a normal person, please help

tracey

hi all,

i'm a uni student who gets sophos through my uni. i have been affected by the false positive issue and moved the files before i knew that it was a 'fake' problem. i now can't get autoupdate to work at all, and can't uninstall sophos. i have tried using the script given by sophos but it didn't work and to be honest it's all getting well above my level of computer knowledge - i don't mind using dos commands but i'm not at all good with the errors it's generating. i realise there have been lots of questions about this issue earlier but couldn't see any easyish solution - if anyone could help i would be so grateful.

thanks.

:32611


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    HI,

    What information do you have in the file iconn.cfg (C:\ProgramData\Sophos\AutoUpdate\Config\) regarding:

    "ConnectionAddress"

    An http address from your uni?

    I assume that you also have specified in that file under:

    UserName = 

    and
    UserPassword = 

    some credentials.  Do you know the password as in the file it's "hidden"?

    Is so, you may just be able to download the script:

    http://downloads.sophos.com/tools/FixUpdate.zip

    unpack that: then in a command prompt run:

    cscript //nologo FixUpdate.vbs /fixIssues:true /username:myUser /password:myPassword

    Where you would change: myUser and myPassword to be that specified.

    Hope it helps,.

    Regards,

    Jak

    :32625
Reply
  • 0

    HI,

    What information do you have in the file iconn.cfg (C:\ProgramData\Sophos\AutoUpdate\Config\) regarding:

    "ConnectionAddress"

    An http address from your uni?

    I assume that you also have specified in that file under:

    UserName = 

    and
    UserPassword = 

    some credentials.  Do you know the password as in the file it's "hidden"?

    Is so, you may just be able to download the script:

    http://downloads.sophos.com/tools/FixUpdate.zip

    unpack that: then in a command prompt run:

    cscript //nologo FixUpdate.vbs /fixIssues:true /username:myUser /password:myPassword

    Where you would change: myUser and myPassword to be that specified.

    Hope it helps,.

    Regards,

    Jak

    :32625
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