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Shh issues

Raju

Dear Tech Team,

I have done all of the suggested fixes, which had fixed many of the computers but, I still have about 25 end points out of which I have 8 critical servers that aren't updated. I have tried installing sophos from console which I haven't had much luck with and the tried manually reinstalling sophos which did not work either. Can you suggest me what should I  be doing next please? I am still running SEC 4.0 which I know is not supported anymore but I need to be able to fix this before upgrading to the latest version. The end points are running version 10 though. Other than the updating issue I am still unable to clear the alerts for Shh. I have tried running the vbs that was posted and it did not work.

Any help would be greatly appreciated.

Many Thanks

Raju

:32215


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    Morning Raju, I am not sure if we can resolve this via the forums, so I have forwarded the details of this thread onto support. Do you have a case ID already? If so please reply including this ID so I can have it escalated, if not support will raise a new case and will be getting hold of you to help with resolving this. 

    Sorry i cannot give a timeframe for this as I do not have an overview of the backlog on the current support cases. 

    :33337
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  • 0

    Morning Raju, I am not sure if we can resolve this via the forums, so I have forwarded the details of this thread onto support. Do you have a case ID already? If so please reply including this ID so I can have it escalated, if not support will raise a new case and will be getting hold of you to help with resolving this. 

    Sorry i cannot give a timeframe for this as I do not have an overview of the backlog on the current support cases. 

    :33337
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