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Shh issues

Raju

Dear Tech Team,

I have done all of the suggested fixes, which had fixed many of the computers but, I still have about 25 end points out of which I have 8 critical servers that aren't updated. I have tried installing sophos from console which I haven't had much luck with and the tried manually reinstalling sophos which did not work either. Can you suggest me what should I  be doing next please? I am still running SEC 4.0 which I know is not supported anymore but I need to be able to fix this before upgrading to the latest version. The end points are running version 10 though. Other than the updating issue I am still unable to clear the alerts for Shh. I have tried running the vbs that was posted and it did not work.

Any help would be greatly appreciated.

Many Thanks

Raju

:32215


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    Hi Raju, could you try browsing to the CID location that the system is updating from and confirming that the Javab-jd.ide is present in those folders. If this is present please copy it to:

    32 Bit system: C:\Program Files\Sophos\Sophos Anti-Virus

    64 bit system: C:\Program Files (x86)\Sophos\Sophos Anti-Virus

    Then restart the SAV service on one of the affected endpoints, this should resolve the issue if your system was using quarantine for the SAV rule. If not please let me know and I will see if we can dig around a bit further,

    :33235
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  • 0

    Hi Raju, could you try browsing to the CID location that the system is updating from and confirming that the Javab-jd.ide is present in those folders. If this is present please copy it to:

    32 Bit system: C:\Program Files\Sophos\Sophos Anti-Virus

    64 bit system: C:\Program Files (x86)\Sophos\Sophos Anti-Virus

    Then restart the SAV service on one of the affected endpoints, this should resolve the issue if your system was using quarantine for the SAV rule. If not please let me know and I will see if we can dig around a bit further,

    :33235
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