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Shh issues

Raju

Dear Tech Team,

I have done all of the suggested fixes, which had fixed many of the computers but, I still have about 25 end points out of which I have 8 critical servers that aren't updated. I have tried installing sophos from console which I haven't had much luck with and the tried manually reinstalling sophos which did not work either. Can you suggest me what should I  be doing next please? I am still running SEC 4.0 which I know is not supported anymore but I need to be able to fix this before upgrading to the latest version. The end points are running version 10 though. Other than the updating issue I am still unable to clear the alerts for Shh. I have tried running the vbs that was posted and it did not work.

Any help would be greatly appreciated.

Many Thanks

Raju

:32215


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  • 0

    Hi Nathan,

    Thank you for quick response. I have tried the suggested resolution by downloading the script and running it in command prompt "cscript //nologo FixUpdate.vbs /fixIssues:true /cid:\\ega-mgmt1\SophosUpdate\CIDs\S000\SAVSCFXP /username:xxxx /password:xxxx"

    It said the following after running the script

    Version 1.4

    Problem IDE is present.

    IDE that fixes issue is present.

    Update did not receive newer IDEs.

    Stopping SAV service

    Deleting Quarantine.xml file

    SAV files missing

    SAV Installation Successful

    Starting SAV service

    It tries to install Sophos again and but the sophos icon doesn't show up in the system tray. I have tried logging off and on and also restarted the computer but with no luck.

    Any mor suggestions that I can try please.

    Many Thanks

    Raju

    :33217
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  • 0

    Hi Nathan,

    Thank you for quick response. I have tried the suggested resolution by downloading the script and running it in command prompt "cscript //nologo FixUpdate.vbs /fixIssues:true /cid:\\ega-mgmt1\SophosUpdate\CIDs\S000\SAVSCFXP /username:xxxx /password:xxxx"

    It said the following after running the script

    Version 1.4

    Problem IDE is present.

    IDE that fixes issue is present.

    Update did not receive newer IDEs.

    Stopping SAV service

    Deleting Quarantine.xml file

    SAV files missing

    SAV Installation Successful

    Starting SAV service

    It tries to install Sophos again and but the sophos icon doesn't show up in the system tray. I have tried logging off and on and also restarted the computer but with no luck.

    Any mor suggestions that I can try please.

    Many Thanks

    Raju

    :33217
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