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Sophos locking up PCs

FrozenPC

We are having numerous PCs (XP SP3) which freeze up and we are unable to use the admin share to connect remotely yet we can see the event logs / services remotely.

"RPC is unavailable" when trying to access the admin share.

I thought perhaps I read that the Web Intelligence filter or the Updater engine might be causing our issues but I need to know how to track these issues down and either identify the issue or rule out sophos.

Is there anything we can do?

:35787


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    Hi,

    A quick test would be to just stop all the Sophos services on one of these clients and see if that helps.

    Then start them up one at a time to try and isolate the problem to at least a service.

    Regards,

    Jak

    :35791
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  • 0

    Hi,

    A quick test would be to just stop all the Sophos services on one of these clients and see if that helps.

    Then start them up one at a time to try and isolate the problem to at least a service.

    Regards,

    Jak

    :35791
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