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0000006b - Sophos AutoUpdate failed from server \\server\\SophosUpdate\...

heath

Server is running SEC 5.2.2, clients are running 10.3 Endpoint Security and Control 10.3, and the error I'm getting is:

"Sophos AutoUpdate failed from server \\server\\SophosUpdate\CIDs\S000\SAVSCFXP\" (Code 0000006b)

My issue started when I noticed that the Update Manager itself hadn't updated for almost three weeks. I fixed this by finding an error using the LogViewer, Decode operation failed when decoding product release 'Windows Endpoint Security and Control' someone suggested backing up the CIDs and Warehouse folders and restarting the Sophos Update Manager service rectified this issue, and it did. However, clients were still not updating, even after a couple of days.

I then thought it might be the SophosUpdateMgr user not working so I followed a guide on resetting it properly using the ObfuscationUtil. This didn't appear to work, at least for UNC updating. I was quickly able to get clients updating using the secondary update server, using the username and password supplied by Sophos, but I'm still left with a list -- 600-long -- of computers displaying an error warning because they can't update from the SophosUpdate UNC share. I've checked permissions, even going a bit lax on the share's security, and it's still not playing ball.

Any help will be much appreciated!!

:55497


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    Thanks Christian. Error 86 did ring alarm bells in my head but my admittedly very brief Google search didn't flag it as pertaining to an invalid password.

    After resetting the password originally, the first thing I did was change it in the Default Updating Policy (screenshot attached to show this specifically). I OK'd twice and then complied my clients with their Group Updating Policy.

    My three domain controllers and the SEC server, however, do not have an error in the console like the rest of my clients, but they do also have Error 86 SophosUpdateMgr in the ALUpdate log.

    The new password works because I can log in with it. I guess I should try entering it on the policy again just to make sure?

    :55515
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  • 0

    Thanks Christian. Error 86 did ring alarm bells in my head but my admittedly very brief Google search didn't flag it as pertaining to an invalid password.

    After resetting the password originally, the first thing I did was change it in the Default Updating Policy (screenshot attached to show this specifically). I OK'd twice and then complied my clients with their Group Updating Policy.

    My three domain controllers and the SEC server, however, do not have an error in the console like the rest of my clients, but they do also have Error 86 SophosUpdateMgr in the ALUpdate log.

    The new password works because I can log in with it. I guess I should try entering it on the policy again just to make sure?

    :55515
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