Hi, i've recently been having multiple end user machines reporting the errors above.
The systems are able to update the definitions but report the following errors, either of them.
Failed to install sophos patch agent 00000067 & Download of Sophos Patch Agent Failed 0000006b
The errors started to appear after 27th Jan 2015, beginning of this week.
All services are started, registry is updated with PrimaryServer IP, download of updates are not failing.
updating the registry with static IP helped resolve most of the Sophos patch agent failed error but the other couldn't be resolved.
I can't seem to figure out what's wrong with the recent set of releases. I think there has been an update to the Patch Agent resulting in these errors.
From the logs, i gathered the following.
Failed to install sophos patch agent 00000067
C:\ProgramData\Sophos\AutoUpdate\Logs
error shown:
Trace(2015-Jan-29 10:04:19): CustomFileMap::Read: File path = C:\ProgramData\Sophos\AutoUpdate\cache\spa.custom
Trace(2015-Jan-29 10:04:19): CustomFileMap::Read: No custom file for product spa:{C58B1255-C24E-43d6-B2EB-9FB302B42E99} exists, generating a new one.
Trace(2015-Jan-29 10:04:19): SetupAction::Run: Prepare succeeded
Trace(2015-Jan-29 10:04:19): ALUpdate(Install.Failure): Sophos Patch Agent: 0x8000ffff
Trace(2015-Jan-29 10:04:19): Setup action thread finished with result state 0
Trace(2015-Jan-29 10:04:19): SetupAction::Execute: Thread to install Sophos Patch Agent returns 0
Trace(2015-Jan-29 10:04:20): RMSMessageHandler: ALUpdateEnd
C:\ProgramData\Sophos\Sophos Patch Agent\Logs
Info Msg: Successfully opened registry key
PATCH_SETUP_REGPATH: SOFTWARE\Sophos\Sophos Patch Agent\Setup
######
Date:01/29/15
Time:10:04:19
TID: 200412
ID: 2147549183
File: SetupPlugin.cpp
Line: 393
Evidence:
{ *BEGIN Exception Collection*
Code: 0x8000ffff Catastrophic failure
Evidence:
Info Msg: Product code change without version number change is not permitted
Stack Dump:
Source: SetupPlugin.cpp(316)
**END Exception Collection** }
Stack Dump:
######
Date:01/29/15
Time:10:04:19
TID: 200412
ID: 0
File: SetupPlugin.cpp
Line: 410
Evidence:
Info Msg: Return code to SAU:
hr: 0x8000ffff Catastrophic failure
Info Msg: REBOOTCODE returned to SAU:
*NeedRestart: 0
######
C:\Windows\Temp
The log files did not show any error in RMS or etc.
2015-01-29 10:04:18 Info: Running RunAfterScripts shared custom action.
2015-01-29 10:04:18 Info: Return Value from RunAfterScripts: 0
2015-01-29 10:04:18 Info: Shared custom actions succeeded.
2015-01-29 10:04:18 Info: Update to Sophos Anti-Virus succeeded.
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