Hi
I wonder if anyone can help me. Over the past 6 months I have been struggling to resolve endpoints that are unmanaged but have Sophos installed and are updating. Unfortuntly my job isn't to fix problems but to flag them up for another team to resolve. I have now gotten to the point of just fixing it myself.
At the start there must of been in excess of 100+ unmanaged hosts; which were missing the RMS component of Sophos due to most likely an incorrect image being used for new desktops/laptops. I have managed to resolve apporox 50 hosts by using the protect feature in SEC which reinstalled Sophos and the hosts appeared in SEC.
The remaining hosts are laptops, which are running XP but the remote protect feature doesn't appear to work. I can see the scheduled task being created and the configuration of the hosts is no different to that of the previous 50 hosts I have resolved.
Can anyone point me in a direction on how to resolve this issue? Is there any way of just resinstalling RMS component remotely?
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